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RogerScheidegger
October 26, 2021
Solved

Unable to update a audience's organizational unit

  • October 26, 2021
  • 2 replies
  • 3029 views

I'm trying to update the organizational unit of an audience by a technical workflow, however it doesn't work this way:

 

 

 

 

 

Error Log:

 

Any ideas, how I can solve this problem?

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Best answer by bisswang

You can't set the name directly at this place but only a reference to an org unit.

So you would need to lookup the org unit in the DB using a Reconciliation task first and then you can assign it accordingly

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
October 27, 2021

Hi Roger,

 

It looks like from the error output that you are trying to set the value to -1. I do not think that negative values are enabled on ACS instances.

 

Additionally, what kind of audiences are these? Depending on how they are created you may not have the option to update them see below:

https://experienceleague.adobe.com/docs/campaign-standard/using/profiles-and-audiences/managing-audiences/creating-audiences.html?lang=en

 

If this is one off scenario, I would also suggest reaching out to Campaign Support who can enlist Ops to make this update in the backend database.

 

Regards,

Craig

    R
    RogerScheideggerAuthor
    October 28, 2021

    Hi Craig

     

    Thanks, I'm creating a list audience via a workflow (from a Query). The idea is to update the Org Unit of this created audience directly in the same workflow.

     

    Unfortunately, I couldn't find any information about editing the Org Unit in your weblink.

     

    Regards

    B
    Adobe Employee
    bisswangAdobe EmployeeAccepted solution
    Adobe Employee
    November 2, 2021

    You can't set the name directly at this place but only a reference to an org unit.

    So you would need to lookup the org unit in the DB using a Reconciliation task first and then you can assign it accordingly

      J
      jomyjose
      Level 2
      April 15, 2022

      can you elaborate how to lookup the value in the DB? we know the organization unit name but don't know the value to set. 

      J
      JohnWi12
      Level 5
      April 27, 2022

      Thanks John. I'm yet to try this. The additional field added to the first query (orguint2) to be reconciled with orgunit table as well (inside reconcile activity)?  otherwise we are assigning the text value right? 


      Your right I skip a step.  Try this: Reconcile to the organization under the relations tab where you will use the additional field as Source and the destination as @2175539 (note the ID in screenshot is orgUnitlink).  Under the Update activity tab Field to Update use Source to orgUnitlink and designation orgUnit.

       

       

       

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