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Tracking Server shutdow crash

user07533
Level 1
Level 1

Hello,

 

Since few days i have a problem with my traking server apache, after 15minutes all servers crash and stop and generally i have this error!

error log RED-520000 Impossible to find the redirection URL of identifier '1', belonging to delivery '7425a7' of customer 'VPPRODMID_TK'. (iRc=-57)
2021-12-22 18:12:19.315+01 00001D3C 00001D57 1 error log RED-520000 Impossible to find the redirection URL of identifier '1', belonging to delivery '7668ee' of customer 'VPPRODMID_TK'. (iRc=-57)
2021-12-22 18:12:27.498+01 00001D3C 00001D42 1 error log RED-520000 Impossible to find the redirection URL of identifier '1', belonging to delivery '7eb892' of customer 'VPPRODMID_TK'. (iRc=-57)
2021-12-22 18:12:49.355+01 00001D96 00001D9F 1 error log RED-520000 Impossible to find the redirection URL of identifier '1', belonging to delivery '7687c2' of customer 'VPPRODMID_TK'. (iRc=-57)

 


do you have any idea please?

1 Reply
AksheyMalhotra
Level 2
Level 2

Hi User,

 

Hope you are doing well.

 

The delivery ID mentioned in the tracking logs is always hexadecimal so you could convert '7425a7’ to decimal which would be 7611815. This is the primary key of your delivery.

Now in ACS all the primary key are encrypted so you could not find this delivery just by search option, you might need to create a workflow to find this delivery with search parameter with @ID

 

Once you find the delivery you could either try to delete the tracking logs of that delivery and as you are using ACS you could reach customer experience team to get the record deleted from Tech Ops.

 

With the removal of this log your system should not crash eventually.

 

Regards,

Akshey Malhotra