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oleksandr_herhovskyi
Level 2
March 17, 2021
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Retries after a delivery temporary failure in transactional messages

  • March 17, 2021
  • 1 reply
  • 1121 views

Hi,

Find some confusing info in official documentation according to retries after a delivery temporary failure

The number of retries (how many retries should be performed the day after the send is started) and the minimum delay between retries are now based on how well an IP is performing both historically and currently at a given domain. 

Does it means, that retries starts 1 day + Retry period 5 minutes?


Can we start retries exactly after failure?

Thanks in advance,
Alex


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Best answer by DavidKangni

Hi,

 

retry period is for the same day you start your delivery e.g: if I started a delivery at 9 AM with 1h retry and max 5 ACS will retry to send failed at 10 AM, 11 AM, 12 PM, 1 PM, 2 PM

Plus you will have a retry every day until the end of delivery duration but ACS is limiting it to 3.5 days 

 

Thanks,

David

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
March 17, 2021

Hi,

 

retry period is for the same day you start your delivery e.g: if I started a delivery at 9 AM with 1h retry and max 5 ACS will retry to send failed at 10 AM, 11 AM, 12 PM, 1 PM, 2 PM

Plus you will have a retry every day until the end of delivery duration but ACS is limiting it to 3.5 days 

 

Thanks,

David

David Kangni
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