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SOLVED

Proxy device in "Opens" dynamic report

filipe23353816
Level 2
Level 2

Hi,

 

For the device dimension there is a value called "proxy". Anyone know what the means/includes? Could that be both mobile and desktop?

 

/Filip

 

Device.PNG

1 Accepted Solution
Adhiyan
Correct answer by
Employee
Employee

Hello Filipe,

This can be explained by opens generated from the google image proxy server whereby the open is sent to campaign with the device and platform as proxy instead of the actual platform.

 

device: "proxy"#012

platform: "Proxy"#012

browser: "Google Image Proxy"#012

trackingUrlLabel: "Open"#012

 

The example above is an actual log from the dynamic reporting system which shows the data sent from the device to ACS.

 

This can explain the high no. of proxy devices you see in the open report.

 

Regards,

Adhiyan

View solution in original post

4 Replies
Adhiyan
Correct answer by
Employee
Employee

Hello Filipe,

This can be explained by opens generated from the google image proxy server whereby the open is sent to campaign with the device and platform as proxy instead of the actual platform.

 

device: "proxy"#012

platform: "Proxy"#012

browser: "Google Image Proxy"#012

trackingUrlLabel: "Open"#012

 

The example above is an actual log from the dynamic reporting system which shows the data sent from the device to ACS.

 

This can explain the high no. of proxy devices you see in the open report.

 

Regards,

Adhiyan

View solution in original post

Shivanand14
Level 1
Level 1

HI Adhiyan, Why we are not seeing any click data for proxy device despite high open data?

Adhiyan
Employee
Employee
Hi Shiva, That because of how google handles downloading of images . When an open is tracked gmail downloads the open tracking pixel via google image proxy but when it's a click the data does not come through google image proxy. This is the reason of not seeing proxy for clicks
Shivanand14
Level 1
Level 1
HI Adhiyan, Thank you for this information. Really helpful. 🙂