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SOLVED

Outlook Mobile App - Email rendering issue

brian_nguyen
Level 1
Level 1

Has anyone else had the issue below? I've noticed it with a couple of emails...

The Outlook app on iPhone and Android are cutting off emails. The rest of the email is just blank, there isn't no '...' button or 'read more' which extends the email further like with Gmail. The email cuts off half way through an image sometimes.

I've attached a couple of examples to this thread. Wonder if there is a way around this?

http://i.imgur.com/0qXu9oy.png
http://i.imgur.com/5aSHCEe.png
http://i.imgur.com/ZyQEphe.png

Thanks,

Brian.

1 Accepted Solution
florentlb
Correct answer by
Level 10
Level 10

Hi Brian,

I'm not aware of this issue. I also use Outlook app and it usually doesn't crop even (very) long messages. Have you tried email rendering before to see if this is taken into account at the moment of the preview?

Let me know,

Florent

View solution in original post

2 Replies
florentlb
Correct answer by
Level 10
Level 10

Hi Brian,

I'm not aware of this issue. I also use Outlook app and it usually doesn't crop even (very) long messages. Have you tried email rendering before to see if this is taken into account at the moment of the preview?

Let me know,

Florent

View solution in original post

florentlb
Level 10
Level 10

Hi Brian,

Any update on this?

Let me know,

Florent