Newly created Test Profile not available in the 'Test Profiles' section in Email Designer Preview | Community
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shelly-goel
Adobe Employee
shelly-goelAdobe Employee
Adobe Employee
November 25, 2020
Solved

Newly created Test Profile not available in the 'Test Profiles' section in Email Designer Preview

  • November 25, 2020
  • 2 replies
  • 1762 views

I have created a new test profile (Profiles & Audiences > Test Profiles) but I do not see this or any new test profile created under the 'Test Profiles' section to 'Change profile' and 'Preview' email in Email Designer.

Following these steps: https://experienceleague.adobe.com/docs/campaign-standard/using/profiles-and-audiences/managing-profiles/managing-test-profiles.html?lang=en#profiles-and-audiences

Is there anything additional that needs to be done after creating a new test profile to have it available in Preview?

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Best answer by mmbb110

@shelly-goel, can you try this---after you click on preview- change profile and search for your test profiles, (it would not give you your Test Profile email) then toggle onto the profile substitution button and click on test profile again, you should see your Test Profile from the search result.

2 replies

M
mmbb110
Level 9
November 26, 2020

Could you please check if the email rendering box is checked for test profiles?

shelly-goel
Adobe Employee
shelly-goelAdobe EmployeeAuthor
Adobe Employee
November 26, 2020

Email Rendering is disabled when creating a new Test Profile as "The Email rendering use is read-only. Test profiles with this use are only available out-of-the-box in Adobe Campaign" as per documentation. Moreover, Email Rendering is to test an email with various email clients. In the Email Preview, there are 3 filters for test profile, I think choosing "Proofs" should fetch the new profile created. I do see the new test profile under audiences section though.

M
mmbb110Accepted solution
Level 9
November 30, 2020

@shelly-goel, can you try this---after you click on preview- change profile and search for your test profiles, (it would not give you your Test Profile email) then toggle onto the profile substitution button and click on test profile again, you should see your Test Profile from the search result.

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