Landing Pages Troubleshooting

[itd6]

We created a custom landing page that we want to use for a service. I created, published and added the landing page to that specific service but when I add it as a link in an email, it is giving errors.

"The landing page is not currently available."

When I run tests on the landing page, they all work correctly and unsubscribes the profile from the service. But I can't get it to work when adding to an email. I have tried these 3 ways:

• External link
• Unsubscribe (navigate to the unsub custom landing page)
• Linking directly to the Landing Page

How do I fix this? 

[ramon_bisswanger]

Can you check few things:

 * Does it show the parameter including the profile ID in the URL of the landing page?

 * Do you use Organizational Units in your ACS instance?

[itd6]

Yes it does.

[itd6]

Hit enter before I was finished. It includes the pkey but I dont see anything named "profile" in the long URL it generates. We do use Org Units and the landing page is set to be available to All.

[Sukrity_Wadhwa]

Hi @ramon_bisswanger, Could you please help @itd6 further here? Thanks!

[itd6]

We have a ticket in with Adobe Support Services to look it over and find out why it is not working. We had a screenshare with them yesterday and they could see it set up correctly but not working when the email is sent.

[Sukrity_Wadhwa]

Thanks for updating @itd6. Do post here whatever the resolution comes out to be. Thanks!