Interaction: Propositions aren't getting captured

[anushiav]

Hi everyone,

I have published the offer in a webpage (ie using inbound channel) and the proposition status are not getting captured in the recipient proposition table. But when I use outbound channel (ie through email), proposition status are getting captured.

Could you please help me to figure out why inbound propositions aren't getting captured. Is this issue something related to interaction schema? Kindly share your thoughts.

Thanks,

Anushia

[nicolletta]

Hello Anushia,

I had a similar problem also, you can take a look at this post if you want. 

http://help-forums.adobe.com/content/adobeforums/en/campaign-forum/adobe-campaign.topic.html/forum__...

I hope this will solve your problem.

Regards,

Nicoleta

[anushiav]

Hi Nicoleta,

I read your post already! I am actually trying to capture the proposition status used in Offer space storage. I have attached the screenshot. As per the document, when a offer is presented or when a recipient clicks the offer - Proposition status should be captured in nms:propositionRcp table. Am i right?

I am not able to see these data. Let me know if you can help me on this.

Thanks,

Anushia

[nicolletta]

Hello Anushia,

For seeing the data I’ve used a query element on “Recipient offer propositions”. “Recipient offer propositions” is also declared on your Offers - live à Environment -> Administration -> Offer Space -> Environment.

Regards,

Nicoleta

[nicolletta]

Have you checked your “interactiond" logs also? 

[anushiav]

nicolletta wrote...

Hello Anushia,

For seeing the data I’ve used a query element on “Recipient offer propositions”. “Recipient offer propositions” is also declared on your Offers - live à Environment -> Administration -> Offer Space -> Environment.

Regards,

Nicoleta

Hi Nicoleta,

Thank you for your prompt reply. I get that but my concern is I'm not able to see any proposition status from inbound channel. In the screenshot attached, you can see only email channel. Offers presented in webpages are not captured.

Thanks,

Anushia

[anushiav]

nicolletta wrote...

Have you checked your “interactiond" logs also? 

Do we have access to see interaction logs? I see adobe campaign console error - "No key defined for element 'interaction' (query on a document of type 'Interactions (nms:interaction)')

Thanks!

[anushiav]

Hi Nicolletta,

I am not able to see interactions@[platform-name] on the processes list. Does it mean there is something missing in configurations?

Thanks,

Anushia

[nicolletta]

Anushia V wrote...

nicolletta wrote...

Have you checked your “interactiond" logs also? 

Do we have access to see interaction logs? I see adobe campaign console error - "No key defined for element 'interaction' (query on a document of type 'Interactions (nms:interaction)')

Thanks!

Normally in “Home” –> “Monitoring” à Process list à interactiond@platform_name 

[nicolletta]

Anushia V wrote...

Hi Nicolletta,

I am not able to see interactions@[platform-name] on the processes list. Does it mean there is something missing in configurations?

Thanks,

Anushia

I’m sorry I cannot help you with this. I don’t know why. 

[anushiav]

Hi Nicolletta,

No problem! Thank you for your help and sharing your time. 

Thanks.

Anushia

[thomasb1964232]

Hello,

Indeed, if you use the inbound engine, you should see "interactiond@<your_instance_name>" in the process list in "Home > Monitoring". Feel free to share a screen shot of this list if you want me to have a look at it (you can blur the instance name if you prefer).

This process is in charge of writing the inbound propositions to the DB (see for instance https://docs.campaign.adobe.com/doc/AC6.1/en/INS_Additional_configurations__Interaction_-_Data_buffe...).

Hope this helps,

Thomas

[anushiav]

Hi Thomas.

Thanks for sharing these details. interactiond@<your_instance_name> is missing! screenshot attached

[thomasb1964232 · Accepted solution]

OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

<interactiond autoStart="true"/>

After a restart, new inbound interactions should be inserted in the DB.

Best regards,

Thomas

[anushiav]

Hi Thomas,

Sure! I will check with technical administrator to implement these changes.

Thank you so much for your help :)

regards,

Anushia

[nicolletta]

Thomas Boucher wrote...

OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

1. <interactiond autoStart="true"/>

After a restart, new inbound interactions should be inserted in the DB.

Best regards,

Thomas

Thomas Boucher wrote...

OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

1. <interactiond autoStart="true"/>

After a restart, new inbound interactions should be inserted in the DB.

Best regards,

Thomas

Hello Thomas,

Can you please tell me where config-<your_instance_name>.xml file is located?

Thank you,

Best regards,

Nicoeta

[thomasb1964232]

nicolletta wrote...

Hello Thomas, 

Can you please tell me where config-<your_instance_name>.xml file is located? 

Hello,

You should find it around 

/usr/local/neolane/nl6/conf

Best,

Thomas

[shivak41694392]

hi,

I wanted to know if you triggered  offers via SOAP ..

if so what process did you follow , I am trying to capture the WSDL.

Integration via SOAP (server side)

regards

Shiva