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A
anushiav
Level 2
December 10, 2016
Solved

Interaction: Propositions aren't getting captured

  • December 10, 2016
  • 17 replies
  • 7872 views

Hi everyone,

I have published the offer in a webpage (ie using inbound channel) and the proposition status are not getting captured in the recipient proposition table. But when I use outbound channel (ie through email), proposition status are getting captured.

Could you please help me to figure out why inbound propositions aren't getting captured. Is this issue something related to interaction schema? Kindly share your thoughts.

Thanks,

Anushia

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    Best answer by ThomasBo3

    OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

    <interactiond autoStart="true"/>

    After a restart, new inbound interactions should be inserted in the DB.

    Best regards,

    Thomas

    17 replies

    nicolletta
    nicolletta
    Level 2
    December 11, 2016

    Hello Anushia,

     

    I had a similar problem also, you can take a look at this post if you want. 

    http://help-forums.adobe.com/content/adobeforums/en/campaign-forum/adobe-campaign.topic.html/forum__injn-hello_everyonei.html#forum__injn-hello_everyonei__zhjc-hello_thomas

    I hope this will solve your problem.

     

    Regards,

    Nicoleta

    A
    anushiavAuthor
    Level 2
    December 12, 2016

    Hi Nicoleta,

    I read your post already! I am actually trying to capture the proposition status used in Offer space storage. I have attached the screenshot. As per the document, when a offer is presented or when a recipient clicks the offer - Proposition status should be captured in nms:propositionRcp table. Am i right?

    I am not able to see these data. Let me know if you can help me on this.

    Thanks,

    Anushia

    nicolletta
    nicolletta
    Level 2
    December 12, 2016

    Hello Anushia,

     

    For seeing the data I’ve used a query element on “Recipient offer propositions”. “Recipient offer propositions” is also declared on your Offers - live à Environment -> Administration -> Offer Space -> Environment.

    Regards,

    Nicoleta

    nicolletta
    nicolletta
    Level 2
    December 12, 2016

    Have you checked your “interactiond" logs also? 

    A
    anushiavAuthor
    Level 2
    December 12, 2016

    nicolletta wrote...

    Hello Anushia,

     

    For seeing the data I’ve used a query element on “Recipient offer propositions”. “Recipient offer propositions” is also declared on your Offers - live à Environment -> Administration -> Offer Space -> Environment.

    Regards,

    Nicoleta

     

    Hi Nicoleta,

    Thank you for your prompt reply. I get that but my concern is I'm not able to see any proposition status from inbound channel. In the screenshot attached, you can see only email channel. Offers presented in webpages are not captured.

    Thanks,

    Anushia

    A
    anushiavAuthor
    Level 2
    December 12, 2016

    nicolletta wrote...

    Have you checked your “interactiond" logs also? 

     

    Do we have access to see interaction logs? I see adobe campaign console error - "No key defined for element 'interaction' (query on a document of type 'Interactions (nms:interaction)')

    Thanks!

    A
    anushiavAuthor
    Level 2
    December 12, 2016

    Hi Nicolletta,

    I am not able to see interactions@[platform-name] on the processes list. Does it mean there is something missing in configurations?

    Thanks,

    Anushia

    nicolletta
    nicolletta
    Level 2
    December 12, 2016

    Anushia V wrote...

    nicolletta wrote...

    Have you checked your “interactiond" logs also? 

     

    Do we have access to see interaction logs? I see adobe campaign console error - "No key defined for element 'interaction' (query on a document of type 'Interactions (nms:interaction)')

    Thanks!

     

    Normally in “Home” –> “Monitoring” à Process list à interactiond@platform_name 

    nicolletta
    nicolletta
    Level 2
    December 12, 2016

    Anushia V wrote...

    Hi Nicolletta,

    I am not able to see interactions@[platform-name] on the processes list. Does it mean there is something missing in configurations?

    Thanks,

    Anushia

     

    I’m sorry I cannot help you with this. I don’t know why. 

    A
    anushiavAuthor
    Level 2
    December 12, 2016

    Hi Nicolletta,

    No problem! Thank you for your help and sharing your time. 

    Thanks.

    Anushia

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