Hey everyone,
Ahmad here. Sounds like a classic tech headache! I've had some experience working with SFTP and Adobe tools in the past, and I might be able to offer some suggestions.
Root Issue: If Adobe Campaign is indeed deleting files after a process, it can be due to permissions, process settings, or even a file locking issue. Ensure that Adobe Campaign is set up to "move" files and not "delete" after processing, if there's such an option.
Workaround: Good move on trying out an alternative SFTP. Sometimes, the issues can be tied to the host itself, and by switching, you can isolate whether it's an Adobe issue or an SFTP host issue.
New Issue: "Quote Command Return Error" usually means that the SFTP server doesn't understand a command that Adobe Campaign is sending. Check if Adobe Campaign has logging features where you can see the exact FTP commands it's trying to send. It might be a setting in Adobe Campaign that's not compatible with your SFTP server.
Possible Solution: Adding a public key can be a good step for authentication, and often it's more secure than just a password. In Adobe Campaign Standard (ACS), you'd generally need to:
Go to Admin > Platform (or similar depending on version).
Look for an option related to external accounts, SFTP, or connectivity.
There should be a section where you can either upload or paste in the public key.
Remember, if you're using a public key for authentication, you need the corresponding private key on the Adobe Campaign side. And if you did this for Analytics, it might be required for Campaign as well.
Lastly, consider checking Adobe's documentation or reaching out to their support. Sometimes, the most straightforward answers can come from those directly involved in the product.
Best of luck with this issue! Here's hoping it gets resolved soon. If anyone else has faced similar challenges, feel free to chime in! Would love to hear different solutions. Cheers!
