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SOLVED

Engagement Splits - Sending to recipients that didn't open email

isaiah_haupt
Level 1
Level 1

I'm creating a workflow and I want to send an email to the population that didn't open the previous email in the workflow. How would I do this? I see how to send to those that received and/or opened the email but I don't see a filter for those that didn't open it.

1 Accepted Solution
ananya_kuthiala
Correct answer by
Employee
Employee

Hi @isaiahh43009223

Here is the link from product documentation for the same Configuring filter definition

Also used case documented similar to your requirement Retargeting non-openers

Regards,

Ananya Kuthiala

View solution in original post

4 Replies
ananya_kuthiala
Employee
Employee

Hi @isaiahh43009223

You can query trackingLogRcp and broadLogRcp table. Forst query broadLogRcp table to check whether an email was sent to particular recipient and then can filter trackingLogRcp table to see whether they opened/clicked a email.

There are many ways to achieve the requirement of yours , i just shared one example for the same. You may also consider created a pre defined filter so you do not have to build the same logic again and again.

Regards,
Ananya Kuthiala

jlegros
Level 2
Level 2

Here is another thread on a similar topic, which may help: Engagement Split in ACS workflow

~James

isaiah_haupt
Level 1
Level 1

How would I create a predefined filter in Adobe Campaign Standard?

ananya_kuthiala
Correct answer by
Employee
Employee

Hi @isaiahh43009223

Here is the link from product documentation for the same Configuring filter definition

Also used case documented similar to your requirement Retargeting non-openers

Regards,

Ananya Kuthiala

View solution in original post