In case you have any questions, please feel free to post them below or reach out through the community Q and A section. In case you have any ideas and/or suggestions regarding the Campaign Standard product, then kindly submit them here.
We're looking to integrate our existing D365 with ACS. Looking at the cross-channel communications, will this allow D365 activities to be passed to ACS for automated campaign/workflow or transactional message triggers? So key events within D365 used to automate/trigger or allow for trigger points within ACS programs?
The main use cases for the D365/ACS connector are the following:
Synchronizing contacts from Dynamics 365 to Campaign so they can be targeted in marketing campaigns
Synchronizing custom entities from Dynamics 365 to Campaign so they can be used for segmentation and personalization
Sending email marketing events (sends, opens, clicks, bounces) from Campaign to Dynamics 365 to display in the timeline view
Synchronizing opt-out (e.g., do not email) statuses between Dynamics 365 and ACS to maintain customer privacy preferences.
To summarize, the connector was designed for data movement/synchronization; it was not designed to trigger events or actions within ACS. However, we'd love to hear more about your use case so we can understand it better.