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florentlb
florentlb
Level 10
November 28, 2017

Adobe & GDPR - General Data Protection Regulation

  • November 28, 2017
  • 3 replies
  • 5301 views

Hi Community,

Adobe has released an official page dedicated to GDPR on its Website:

                                            General data protection regulation, GDPR | Adobe Experience Cloud

As for now it is only available when you select "United States" in the region preferences at the bottom of the page.

This is a general page that does not cover each solution specifically. In December or January, more information should be shared for each solution, including Campaign. I will let you know once it is available.

Thank you for your patience as I know this is a hot topic for many of you.

Florent

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    3 replies

    florentlb
    florentlbAuthor
    Level 10
    March 13, 2018

    Hi Community,

    A new page has been published on our Website which is more specific to Campaign and GDPR. It does not cover in details the changes made to the products but still give an overview of what you can expect.

                                General Data Protection Regulation (GDPR) and Adobe Campaign | Adobe Experience Manager

    Thanks,

    Florent

    LottaLeben
    LottaLeben
    April 18, 2018

    I'd love to sign your DPA under EU Data Processing Agreement => but the text states it's for enterprise customers. Does that really mean it does not apply to all plans and products? Even as small publishers we need your tools to be EU-compliant respectively GDPR compliant.

    What's the process for us small-time users?

    florentlb
    florentlbAuthor
    Level 10
    April 19, 2018

    Hi Andreas,

    Our tools are designed to help our customers (for each individual solution) getting ready for GDPR by helping them managing the data flowing through our solutions. I encourage you to go through this document to understand Adobe's role here: https://docs.campaign.adobe.com/doc/standard/getting_started/en/ACS_GDPR.html

    If you have any question regarding Campaign, let me know.

    Florent

    T
    Tartarowitch
    June 21, 2018

    Same here:

    "I'd love to sign your DPA under EU Data Processing Agreement => but the text states it's for enterprise customers. Does that really mean it does not apply to all plans and products? Even as small publishers we need your tools to be EU-compliant respectively GDPR compliant.

    What's the process for us small-time users?"

    I do not understand how I get to the document we need in Europe.

    P
    padraigr6585806
    June 30, 2018

    Another vote for this by me also.

    The referenced DPA link above seems to relate to transfers outside the EU. I read elsewhere on the Adobe literature that if I as an Adobe Sign user am in Europe then all my data will also be stored in Europe (can't find the link at this time) .

    However Article 28 of the GDPR requires a contract or other legal act in all cases of a controller (me) using a processor (Adobe) irrespective of the data transfer issue and also irrespective of which Adobe Sign subscription (Individual or otherwise) . As it stands right now I cannot use Adobe Sign without this contract or other legal act and remain GDPR compliant.

    F
    Fox_Team
    August 5, 2018

    Any idea where can I report Adobe because not implementing account deletion tool?

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