'postmaster' and 'abuse' mailboxes | Community
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guillermoL
guillermoL
Level 4
February 27, 2019

'postmaster' and 'abuse' mailboxes

  • February 27, 2019
  • 2 replies
  • 14103 views

Hi all,

We are currently in the process of getting certified by Return-Path and we have been advised to have and monitor these two mailboxes postmaster@ and abuse@ They seem to be live somehow because at least they don't bounce, but I would need to know how to make sure they exist and how to monitor them (automatic forward?)

Thanks very much for your help

Guillermo

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    2 replies

    Venu_Reddy
    Venu_Reddy
    Level 6
    February 28, 2019

    Hello,

    You can find these two mailboxes postmaster@ and abuse@

    Adminstration --> Campaign Management --> Non Deliverables Management --> Mail rule sets

    And please find the below link for how to monitor those :

    Monitoring a delivery

      guillermoL
      guillermoLAuthor
      Level 4
      February 28, 2019

      Thanks venur81308875,

      I am not sure I fully understand your point. Do you mean that a regular email sent to our abuse@ or postmaster@ mailboxes would be considered as a bounce and so can be 'read' by the rules?

      Thanks very much

      Guillermo

      guillermoL
      guillermoLAuthor
      Level 4
      March 6, 2019

      Hi guillermoL​,

      Are you asking like what if we sent an email to postmaster account.

      I'm not sure why you want to send an email to postmaster account if that is the question.

      I presume the postmaster account is used to send an email and captures in return path address if an email got bounce because of an error like ignored.

      And the agenda of using these mailboxes such as postmaster@ and abuse@ as the goal is to ensure your complaint rate does not exceed .3% per ISP at any point, as this key metric determines whether your messages are delivered or not.

      Regards,

      venu


      Hi venur81308875, and thanks for your reply.

      I am actually asking about how to 'read' these accounts postmaster@ and abuse@. There are a few reasons why you might want to send an email to those, and thus they should be monitored. This is exactly what I am trying to do.

      Regards

      Guillermo

      S
      syaifulp2329910
      May 9, 2019

      Terima kasih... 

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