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Eligibility Tab Missing in Offer Category

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tejashriw155148

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tejashriw155148

tejashriw155148

16-10-2019

Hi,

After creating offer category in Offers- Design environment, Eligibility tab is not coming.

OfferCategory.PNG

Also I have created offer template inside the offer category but Submit Content button is coming on offer dashboard instead of Approval Content.

OfferTemplate.png

Please let me know how to solve this issue.

Regards,

Tejashri

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somasundaramhal

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somasundaramhal

somasundaramhal

16-10-2019

Check if you've  Administrator access.

In the other hand, you can also check if interaction package is installed.

1845125_pastedImage_0.png

Thanks

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tejashriw155148

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tejashriw155148

tejashriw155148

16-10-2019

Yes I have Administrator access and interaction package is already installed.

Regards,

Tejashri

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somasundaramhal

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somasundaramhal

somasundaramhal

16-10-2019

Click on the 'Offers' tab instead of Category and check what you're getting.

Should be like following:

1845126_pastedImage_0.png

And this should be in design environment. Not live env.

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tejashriw155148

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tejashriw155148

tejashriw155148

16-10-2019

Offer tab in design environment looks as-

Offer.png

Regards,
Tejashri

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somasundaramhal

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somasundaramhal

somasundaramhal

18-10-2019

Hi,

Since you've created offer already, that should be visible in the offer tab above. Try to create a new offer  in the offer tab of the design environment. Then see if that helps.

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tejashriw155148

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tejashriw155148

tejashriw155148

18-10-2019

Tried the above case still Eligibility tab not coming.

Regards,

Tejashri

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Jyoti_Y

MVP

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Jyoti_Y

MVP

Jyoti_Y
MVP

18-10-2019

Hi,

Do you have administration rights?

If yes, please check nms:OfferCategory form. Are you able to see 'Eligibility' tab in preview tab.

1845419_pastedImage_0.png

Thanks.

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tejashriw155148

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tejashriw155148

tejashriw155148

18-10-2019

Checked nms:OfferCategory form, in preview tab Eliglibility tab is disable.

What can I do to enable this tab/functionality?

Regards,

Tejashri

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Jyoti_Y

MVP

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Jyoti_Y

MVP

Jyoti_Y
MVP

20-10-2019

Hi,

Can you share your nms:offerCategory form, I would like to see what is written for container - 'Eligibility'.

1845819_pastedImage_0.png

Thanks.