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XSV-350012 Invalid login or password. Connection denied for soap calls

Ken_Qrious
Level 3
Level 3

Recently we upgraded from 9032 to 9187.  Before the upgrade we could successfully make a soapUI call to

https://xxxxxxxxxxxxxxxxxxxxxxxxx/nl/jsp/soaprouter.jsp but after the upgrade we get XSV-350012 Invalid login or password. Connection denied.  

4 Replies
wodnicki
Community Advisor
Community Advisor

Hi,

 

I didn't see anything in the release notes:

 

Are you using password auth without enabling password auth?

 

Thanks,

-Jon

Ken_Qrious
Level 3
Level 3
I checked serverConf.xml for the security settings. These didn't change during the upgrade and they align with the defaults except for allowUserPassword being set to true for the vpn setting. The soap request includes a sessiontoken value and again this hasn't changed. Is there something else I should check?
craigthonis
Employee
Employee

Hi Ken,

Have you checked any of the related topics listed to the right of this post?  This type of error can occur for multiple reasons, including IP addresses not being whitelisted. I'd suggest double-checking the usual suspects in the related topics and escalating to Campaign Support if the issue persists.

 

Regards,

Craig

Ken_Qrious
Level 3
Level 3
Hell Craig, I did have a look at the links but didn't find what I needed. In the end the answer was actually a simple one. The pw for the user had changed without my knowledge. Once I updated that everything was back to normal. Thanks for looking into this though, it was most perplexing.