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Greeshma_Sampath1
Level 4
April 26, 2021
Solved

Workflow Heatmap not loading

  • April 26, 2021
  • 2 replies
  • 3047 views

Hi All,

 

The issue is that the workflow heatmap in adobe is not loading. It shows operation in progress and tries to load. But after sometime its showing the below shown error message.

 

Unable to parse XML response message of SOAP method 'ExecuteQuery' of service 'xtk:queryDef'

 

Could someone please help me out to resolve this issue.

 

Thanks,

Greeshma

 

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Best answer by DebTr

Hi @greeshma_sampath1 ,

Worth checking your build version raising a ticket with Adobe Support.

I had faced the same issue in past and it was about to be resolved in an upcoming build.

You can search for "NEO-27423" in following release note.

https://experienceleague.adobe.com/docs/campaign-classic/using/release-notes/latest-release.html?lang=en#release-21-1-1-build-9277

 

I guess it is solved in build 9277, but haven't used 9277 yet.

 

Cheers,

Deb

2 replies

adithyacs86
adithyacs86
Level 5
April 27, 2021

 Hi Greeshma, 

 

Please check the weblogs once you click this report. 

 

Also see if there are any long running campaigns or workflows are pending for executions. 

Thanks,
Adithya

G
Greeshma_Sampath1Author
Level 4
April 27, 2021
Hi @adithyacs86, Iam having this issue when i try to get the heatmap information of older days and not for the current date.
D
DebTrAccepted solution
Level 6
April 28, 2021

Hi @greeshma_sampath1 ,

Worth checking your build version raising a ticket with Adobe Support.

I had faced the same issue in past and it was about to be resolved in an upcoming build.

You can search for "NEO-27423" in following release note.

https://experienceleague.adobe.com/docs/campaign-classic/using/release-notes/latest-release.html?lang=en#release-21-1-1-build-9277

 

I guess it is solved in build 9277, but haven't used 9277 yet.

 

Cheers,

Deb

    D
    DebTr
    Level 6
    April 28, 2021
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