WKF-560038 error when performing action 'prepare' on deliveries

Forum|Forum|4 years ago
June 10, 2021
2 replies
8792 views

Hi all,

Multiple deliveries in different campaigns are showing has having the error noted in above and failing to execute. Can anyone advise on the cause and how this can be resolved?

Thanks in advance,

Mubeen

Best answer by Darren_Bowers

Probably isn't required anymore, so wouldnt hurt to remove it. Cheers

Darren_Bowers

Level 9

Hi@mk0610 - what errors are showing in the delivery Audit logs?

https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliveries/delivery-dashboard.html?lang=en#delivery-audit-

Thanks

Darren

Darren_Bowers

Level 9

Hi Mubeen - I think the key error here is 'DLV-490007 There is no valid address to execute the proof' - it sounds like a proofing error, but I have seen this happen when 0 targets try to go into a delivery that has seed addresses set up. I have also seen it happen sometimes when you have non-existent seed folders referenced. Check your incoming target counts and how your seed addresses are set up. Cheers Darren