Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

SOLVED

Which directory do files transferred to the sftp land?

hansangy1377908
Level 3
Level 3

Hi guys,

As the topic says, where do csv files transferred to Campaign via sftp land?

We have been provisioned sftp access to campaign and have loaded test files that we want to pick up with a file collection, as far as I can tell this is in the /incoming/alexb/ folder as per winscp below.

However I'm unable to find this directory in campaign.

Please advise how to collect this file in campaign.

Thanks

WinSCP showing the test file

1620389_pastedImage_0.png

Tried several directories, none of which work

1620390_pastedImage_1.png

1 Accepted Solution
davidk84090111
Correct answer by
Level 2
Level 2

Hi,

path for Adobe SFTP is /sftp/<UserName>/incoming/alexb/

David

View solution in original post

5 Replies
davidk84090111
Correct answer by
Level 2
Level 2

Hi,

path for Adobe SFTP is /sftp/<UserName>/incoming/alexb/

David

View solution in original post

hansangy1377908
Level 3
Level 3

Hi David,

Thanks, that does allow us to access the directory. However for the file collector activity, I now have the following error (screenshot below).

I want to be able to change the settings so:

  1. I don't delete the source file when it's loaded
  2. If I do need to delete files, edit the permissions (for other source files)?

I don't see how to do this anywhere for the file collector activity?

Error

1621161_pastedImage_1.png

File collector settings

1621162_pastedImage_4.png

Thanks,

Hungy

Deb007
Level 5
Level 5

Hi Hungy,

It is because of permission issue.

You can set the permission of the file from Winscp or curl command.

It can easily be done by Winscp.

Select the file in Winscp -> Click Properties or F9 -> Set the Octal to 0777

Try to run the workflow and see the result.

Regards,

Deb

davidk84090111
Level 2
Level 2

Hi Hungy,

1. This is how file collector is working per default. It's not technically deleting the file but it's moving it to another directory. You can even use a folder on your SFTP

1621820_pastedImage_0.png

2. Deb is right. You have to configure permissions on Winscp. You can also limit the permission only to Adobe Campaign user which should be neolane or to all users that have access to SFTP.

Thanks

David

hansangy1377908
Level 3
Level 3

This was the solution to the permissions issue - Thanks all your for help!