What Qualifies as "Default" in Breakdown of Opens Report? | Community
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mikes51167250
November 6, 2018
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What Qualifies as "Default" in Breakdown of Opens Report?

  • November 6, 2018
  • 1 reply
  • 1490 views

I am currently looking at reports for an emails delivery and in the Breakdown of Opens Report there is a section labeled "Default". Why are certain ones being classified as "Default" while others are "Firefox" and "Internet Explorer"?

Additionally, the are a large number of observations coming back with no label. What is causing this issue?

Thank you.

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    Best answer by Jonathon_wodnicki

    Hi,

    That report uses the tracking cube, which sets browser to be a combination of user agent's browser name and version.

    AFAIK the values come from parsing tracking request headers, using xtk option NmsTracking_UserAgentRules as a rubric.

    Thanks,

    -Jon

    1 reply

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity AdvisorAccepted solution
    Community Advisor
    January 7, 2019

    Hi,

    That report uses the tracking cube, which sets browser to be a combination of user agent's browser name and version.

    AFAIK the values come from parsing tracking request headers, using xtk option NmsTracking_UserAgentRules as a rubric.

    Thanks,

    -Jon

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