Transactional Emails Quarantine List

[robertc66522596]

Hello,

I noticed this morning that we have several instances of transactional emails being Ignored because the address is in quarantine.

However, when I check the 'Non deliverables and addresses' folder under Admin > Campaign Management > Non deliverables Management, the addresses in question are not listed.

Is quarantine/block list for transactional messages managed on the RT instance itself? If so, does that data port over to the MKT instance?

Thank you for your help!

Robbie

[DavidKangni · Accepted solution]

HI @robertc66522596 

Yes, quarantine list is maintained on RT servers and is synced back to MKT instances via the Message Center execution instance workflow

Thanks,

David

[robertc66522596]

Hi David,

Thank you for this information!

That's good news, but I guess it highlights a different issue we're having because the transactional emails that are being flagged as quarantined are not all making it back to the MKT instance.

Thanks

[SkylerQu2]

Hi @DavidKangni does opposite happen as well, where quarantined addresses on the MKT instance are added to the RT instance?

[DavidKangni]

Hi @SkylerQu2, 

The opposite is not happening. Quarantined addresses from the MKT instances are not added to RT instances.

Thanks,

David