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robertc66522596
robertc66522596
Level 4
October 9, 2024
Solved

Transactional Emails Quarantine List

  • October 9, 2024
  • 1 reply
  • 937 views

Hello,

 

I noticed this morning that we have several instances of transactional emails being Ignored because the address is in quarantine.

 

However, when I check the 'Non deliverables and addresses' folder under Admin > Campaign Management > Non deliverables Management, the addresses in question are not listed.

 

Is quarantine/block list for transactional messages managed on the RT instance itself? If so, does that data port over to the MKT instance?

 

Thank you for your help!

Robbie

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Best answer by DavidKangni

HI @robertc66522596 

 

Yes, quarantine list is maintained on RT servers and is synced back to MKT instances via the Message Center execution instance workflow

 

 

Thanks,

David

 

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
October 10, 2024

HI @robertc66522596 

 

Yes, quarantine list is maintained on RT servers and is synced back to MKT instances via the Message Center execution instance workflow

 

 

Thanks,

David

 

David Kangni
    S
    SkylerQu2
    Level 3
    April 30, 2025

    Hi @davidkangni does opposite happen as well, where quarantined addresses on the MKT instance are added to the RT instance?

    DavidKangni
    Community Advisor
    DavidKangniCommunity Advisor
    Community Advisor
    April 30, 2025

    Hi @skylerqu2, 

     

    The opposite is not happening. Quarantined addresses from the MKT instances are not added to RT instances.

     

    Thanks,

    David

    David Kangni
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