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robertc66522596
robertc66522596
Level 4
October 9, 2024
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Transactional Emails Quarantine List

  • October 9, 2024
  • 1 reply
  • 923 views

Hello,

 

I noticed this morning that we have several instances of transactional emails being Ignored because the address is in quarantine.

 

However, when I check the 'Non deliverables and addresses' folder under Admin > Campaign Management > Non deliverables Management, the addresses in question are not listed.

 

Is quarantine/block list for transactional messages managed on the RT instance itself? If so, does that data port over to the MKT instance?

 

Thank you for your help!

Robbie

Best answer by DavidKangni

HI @robertc66522596 

 

Yes, quarantine list is maintained on RT servers and is synced back to MKT instances via the Message Center execution instance workflow

 

 

Thanks,

David

 

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
October 10, 2024

HI @robertc66522596 

 

Yes, quarantine list is maintained on RT servers and is synced back to MKT instances via the Message Center execution instance workflow

 

 

Thanks,

David

 

David Kangni
    robertc66522596
    robertc66522596Author
    Level 4
    October 17, 2024

    Hi David,

     

    Thank you for this information!

     

    That's good news, but I guess it highlights a different issue we're having because the transactional emails that are being flagged as quarantined are not all making it back to the MKT instance.

     

    Thanks

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