Hi Team
I want to track a CTA having mailto tag in Adobe campaign
but when I clicked on CTA, tracking log doesn't show entry of it.
I think it is because Adobe tracks urls with https://
can someone please suggest some way around to track it in adobe campaign.
Thanks
Ketan
Hi @ketangp - its not actually possible to track a mailto: link since it doesn't open a web browser to the Campaign tracking server. mailto: and tel: links are handled by the mail client natively on the user's local machine or within the browser client.
There are some workarounds you can do where you link to a page that opens a mailto: link using Javascript, but the CX on something like that is questionable, but at least it is tracked.
Cheers
Darren
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