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SOLVED

Timezone to EST

jainaj_rocks
Level 1
Level 1

How to change the timezones for everyone on the particular instance to EST in one go?

 

Like going to each operator and changing the timezone works but for it's not feasible to change for 100 users every time, so any possible solutions to change the entire instance timezone to EST?

1 Accepted Solution
Darren_Bowers
Correct answer by
Community Advisor
Community Advisor

We had to do this - you can easily do it in a workflow using a query and update activity

Query and Update

Workflow.png

Set Targeting to Operators

query_1.png

 

Query the Operators you want

query_2.png

 

Update the Operators timezone

update_1.png

Cheers

Darren

View solution in original post

4 Replies
Darren_Bowers
Correct answer by
Community Advisor
Community Advisor

We had to do this - you can easily do it in a workflow using a query and update activity

Query and Update

Workflow.png

Set Targeting to Operators

query_1.png

 

Query the Operators you want

query_2.png

 

Update the Operators timezone

update_1.png

Cheers

Darren

View solution in original post

wodnicki
Community Advisor
Community Advisor

Hi,

 

Use Actions > Mass update on the operator list, no need for a workflow.

 

Thanks,

-Jon

hetfidd
Level 2
Level 2

We had that issue as well and were told that the server's time zone is the time zone it is hosted in.  Ours is hosted in California so on PST and we want to be on EST.    Best way to change everyone over is doing  a query update as was shown.   The problem is, your scheduler still schedules at server time.  example - we're on EST, server on PST which is 3 hours difference.  Scheduler gets set for 7am, but runs at 10am because for the server, 7am is 10am.   Three hours difference.  Just keep that in mind even though you switch everyone over to "see" EST.  The server still thinks in its own time.  

SheetalAgrawalSoni
Level 2
Level 2

In Recepient you can use action > mass update and add field timezone and select EST as value .. Update all will update the timezone at user level 

 

For Server level timezone change you will have to insure below stuff if hybrid model .. 

Solution :-

Revert back the oracle client to match the oracle database server version and restart. After that timezone will work as expected. however while investigating we did couple things -->

 

1. Changed the user timezone setting on MTA server

2. Changed the MTA server timezone

3. on marketing Adobe Campaign software side changed user timezone

4. on marketing Adobe Campaign software side downgrade the oracle client on app and web server to match the database version i.e. 12.1.0.2.0

5. Restarted all