Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Sending a "Plain Text Only" Email

Avatar

Avatar
Validate 1
Level 2
KelFromLondon
Level 2

Likes

3 likes

Total Posts

11 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile

Avatar
Validate 1
Level 2
KelFromLondon
Level 2

Likes

3 likes

Total Posts

11 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile
KelFromLondon
Level 2

16-04-2019

We have a group of recipients whose email domain blocks any emails containing HTML.

Is there a way to create an email that is a text version only? We'd like to send recipients a text only email, not as a fallback but as the only version.

Greateful for any suggestions.

(Campaign Classic 6.1)

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Give Back 25
MVP
Venu_Reddy
MVP

Likes

163 likes

Total Posts

171 posts

Correct Reply

53 solutions
Top badges earned
Give Back 25
Give Back 10
Give Back 5
Give Back 3
Give Back
View profile

Avatar
Give Back 25
MVP
Venu_Reddy
MVP

Likes

163 likes

Total Posts

171 posts

Correct Reply

53 solutions
Top badges earned
Give Back 25
Give Back 10
Give Back 5
Give Back 3
Give Back
View profile
Venu_Reddy
MVP

16-04-2019

Hello KelFromLondon​,

I presume yes. Messages are sent in HTML or text format by default, according to recipient preference.

You can change the format of email messages sent. To do this, edit the delivery properties and click the Delivery tab.

And select the option Send all messages in text format

The message is sent in text format. HTML format will not be sent, but used for the mirror page only when the recipient clicks on the message.

For more details click here https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_emails_Defining_the_email_content.html#Selecti...

Regards,

Venu

Answers (2)

Answers (2)

Avatar

Avatar
Boost 250
MVP
DavidKangni
MVP

Likes

255 likes

Total Posts

372 posts

Correct Reply

151 solutions
Top badges earned
Boost 250
Validate 1
Give Back 5
Give Back 3
Give Back 25
View profile

Avatar
Boost 250
MVP
DavidKangni
MVP

Likes

255 likes

Total Posts

372 posts

Correct Reply

151 solutions
Top badges earned
Boost 250
Validate 1
Give Back 5
Give Back 3
Give Back 25
View profile
DavidKangni
MVP

16-04-2019

Hi Kelli,

You can also use the recipient preferences but you need to make sure that e-mail format field in recipient table is updated accordingly.

1734163_pastedImage_0.png

Thanks

David

Avatar

Avatar
Validate 1
Level 2
KelFromLondon
Level 2

Likes

3 likes

Total Posts

11 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile

Avatar
Validate 1
Level 2
KelFromLondon
Level 2

Likes

3 likes

Total Posts

11 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile
KelFromLondon
Level 2

16-04-2019

Thanks Venu,

Tried your suggestion and it worked! We were looking at recipient preferences, but it makes much more sense to override those preferences within the delivery.

Best,

Kelli