Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

Registry error: Unable to find key HKEY_LOCAL_MACHINE\SOFTWARE\Neolane\NL_5\nlclient\

Derek1092
Level 2
Level 2

I am getting the above error when attempting to open Adobe Campaign Classic - Client Console. I have checked the Roaming folder and I do have Neolane\NL_5\nlclient\ directory. I have nothing in the nlclient folder. I have tried to re-install the client on my machine and am still receiving the same error and unable to log in.

1 Accepted Solution
Prem_Kumar_Gane
Correct answer by
Level 3
Level 3

Trying Clearing the Hard Cache from the below path  and follow these steps


  • Windows 7: C:\Users\<Username>\AppData\Roaming\Neolane\NL_5\
  • Windows XP: C:\Documents and Settings\<Username>\Application Data\Neolane\NL_5
Here you will see many xml files named nlclient-config-<alphanumerical value>.xml.

  • Delete these xml files and associated folders.
    Caution:Do not delete nlclient_cnx.xml file.
  • Sign in to client console.

View solution in original post

0 Replies
Jyoti_Y
Community Advisor
Community Advisor

Hi,

Type 'regEdit' in your start 'Search Command' and Navigate to:

HKEY_LOCAL_MACHINE/Software/Neolane/NL_5/nlclient.

If Neolane folder is present, delete it and then try to reinstall the Neolane folder.

Also check whether you have :

HKEY_CURRENT_USER/Software/Neolane/NL_5/nlclient folder present or not.

and define value for

confAdvisedUpgrade

It should be your build version.

Thanks.

Manoj_Kumar_
Community Advisor
Community Advisor

Just restart your machine and it will be fixed.

Prem_Kumar_Gane
Correct answer by
Level 3
Level 3

Trying Clearing the Hard Cache from the below path  and follow these steps


  • Windows 7: C:\Users\<Username>\AppData\Roaming\Neolane\NL_5\
  • Windows XP: C:\Documents and Settings\<Username>\Application Data\Neolane\NL_5
Here you will see many xml files named nlclient-config-<alphanumerical value>.xml.

  • Delete these xml files and associated folders.
    Caution:Do not delete nlclient_cnx.xml file.
  • Sign in to client console.

View solution in original post

anshuldavid
Level 2
Level 2

This issue came after a system update. Opening the client console as Administrator fixed the issue. 

Go to start and on Adobe client icon "Run as administrator"