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SOLVED

Recipient delivery logs: Modified after 17 days - what could be the reason?

marcelfries
Level 2
Level 2

Hello everyone,

after having encountered a bounce issue with a german ISP, we took a look at the delivery logs to see if the issue has been resolved.

We noticed a behaviour that we cannot make any sense of:

Screenshot_DeliveryLogs_SpecificContact.png

 

This recipient received a couple of emails from 07/30/2020 to 10/04/2020. The last email has been sent on 10/04/2020 05:57:07 AM.

What we don't understand is why the delivery started on 09/19/2020 (first line on the screenshot) has been modified in the delivery logs on 10/06/2020 - which is 17 days after the sendout of the delivery. In the settings of the delivery template the option is set to "Delivery duration: 5d", so from my understanding the delivery logs shouldn't be updated any more after those 5 days? 

 

We would be thankful for any hint on why the delivery logs had been updated after such a long time!

 

Kind regards, Marcel

1 Accepted Solution
vraghav
Correct answer by
Level 2
Level 2

Hi Marcel,

Adobe Campaign can receive any asynchronous bounce even 6 months after sending. It depends upon how the target domain is sending us the bounce messages.

QUite possible that the user clicked on Report Spam button on the delivery which comes to Adobe Campaign as a signal via feedback loop. This is then processed by inMail module and the delivery log gets updated.

 

This is by design and hence the event date + last modified field will get updated with the current date when the bounce has been processed.

View solution in original post

4 Replies
dhanesh04s
Level 3
Level 3

Hi Marcel,

Are you using continuous delivery in the workflows?

 

Regards,

Dhanesh

vraghav
Correct answer by
Level 2
Level 2

Hi Marcel,

Adobe Campaign can receive any asynchronous bounce even 6 months after sending. It depends upon how the target domain is sending us the bounce messages.

QUite possible that the user clicked on Report Spam button on the delivery which comes to Adobe Campaign as a signal via feedback loop. This is then processed by inMail module and the delivery log gets updated.

 

This is by design and hence the event date + last modified field will get updated with the current date when the bounce has been processed.

View solution in original post

marcelfries
Level 2
Level 2

Hi vraghav,

 

that makes sense to me. Thanks alot for the explanation!