PushNotification - Failed to identify the developer account

[ravitejagundu]

Hi all,

We are trying to send push notification deliveries to android mobile. The registration is successful and the registration token is also generating. But in the delivery we are getting the error as " Failed - Refused - Failed to identify the developer account, please check your ID and password". Which account we need to check? Is this account is android development account or campaign user account? This development is doing by two teams.

Thanks,

Raviteja.

[souvikg79278577]

Hi Ravi,

@ravi

Is this issue resolved? We are also facing the same problem for us.

But not able to resolve it.

Thanks,

Souvik

[pulkit2304 · Accepted solution]

souvikg79278577​ and ravitejagunda​

This error usually indicated that the certificate and password on the 'Mobile Application Service' has expired. You will need to update the certificate and or the password.

Thanks,

Pulkit

ravitejagundu

[god_prophet]

This also happens when the delivery is supposed to go to iPhone users, but insteas of using "iOS routing" , you use "Android routing".