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Greeshma_Sampath1
Level 4
June 11, 2021
Question

Not getting Extraction File Approval mail

  • June 11, 2021
  • 1 reply
  • 2625 views

Hi Team,

 

I am not receiving any approve extraction file mail for the delivery which I ran from a particular campaign and it is getting approved automatically.

So as testing I replicated the same scenario in another campaign with same template copied from above not working campaign and from there I was getting approval mail and was able to approve it.

 

Below shown is the setting details of the campaign from which I am not getting the approval mail.

 

Below shown is the setting details of the campaign from which I got the approval mail.

 

 

Could someone help me in resolving this issue ASAP.

 

Thanks

 

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1 reply

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity Advisor
Community Advisor
June 11, 2021

Hi,

 

Do both deliveries and campaigns have the same delivery and campaign extraction validation settings?

For campaign the approval setting would be under Edit > Advanced campaign parameters.

Also, client info in screenshot is unredacted.

 

Thanks,

-Jon

G
Greeshma_Sampath1Author
Level 4
June 21, 2021

Hi All,

Could someone please help us figure out this issue?

Thanks.

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