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Message center with event not covered

Avatar

Level 5

Hello everyone,

I notice that one of my real time message event get the status as : event not covered

thibaultb473199_0-1639059279254.png

I try to do a Postman call, here is my call:

 

<?xml version="1.0" encoding="utf-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:nms:rtEvent">
   <soapenv:Header/>
   <soapenv:Body>
      <urn:PushEvent>
         <urn:sessiontoken>{{Session_Token}}</urn:sessiontoken>
         <urn:domEvent>
            <rtEvent type="IZY_EVOUCHER_COMPENSATION_RESE" email="{{email}}" externalId="c6062e02-9275-4d8b-ab0b-3b7b62afab27" origin="Postman Migration Tests" Svoc-CommunicationRequestId="40407890">
			<ctx><destinataire><Civility>Mevrouw/Heer</Civility><FirstName>Jooske</FirstName><LastName>Andriessen</LastName><Isttc>False</Isttc><Language>NL</Language><ExternalReference>a1A4H00000AWPhaUAH</ExternalReference><TodaysDate>26/07/2021</TodaysDate><TotalAmount>15.00</TotalAmount><AgentEmail>faaber@thalys.com</AgentEmail><AgentName>Farah</AgentName><CrmCaseFileNumber>01064455</CrmCaseFileNumber><CrmCaseId>5004H000018hT3NQAU</CrmCaseId><CrmCompensationId>a1A4H00000AWPhaUAH</CrmCompensationId><CrmContactId>0034H00002NiESIQA3</CrmContactId><Codes xmlns=""><Code><Value>530GJ5</Value><Amount>15.00</Amount><ExpirationDate>22/07/2022</ExpirationDate><Currency>EUR</Currency></Code></Codes><Body> &lt;br&gt;Hallo,&lt;br&gt;&lt;br&gt;&lt;br&gt;Beste Groeten,&lt;br&gt;&lt;br&gt;ref:_00D57ri7D._5004H18hT3N:ref</Body></destinataire></ctx>
		</rtEvent>
         </urn:domEvent>
      </urn:PushEvent>
   </soapenv:Body>
</soapenv:Envelope>

 

Answer of Postman :

 

<?xml version='1.0'?>
<SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:ns='urn:nms:rtEvent' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'>
    <SOAP-ENV:Body>
        <PushEventResponse xmlns='urn:nms:rtEvent' SOAP-ENV:encodingStyle='http://schemas.xmlsoap.org/soap/encoding/'>
            <plId xsi:type='xsd:long'>360287970203720132</plId>
        </PushEventResponse>
    </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

 

What can be wrong with this ?

Where can I look for possible error and how can I fix this ?

Thanks in advance for the solutions.

Kind regards.

2 Replies

Avatar

Level 5

HTML of my template (without css and NL language version, message was too long)

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<title>EVOUCHER</title>

<style>

</style>
</head>

<% 
  var mctx = alert.ctx ; 
  var destinataire = mctx.destinataire ; 
  var language=destinataire.Language.toString().toUpperCase(); 
  var codes=destinataire.Codes ;
  var vbody=destinataire.Body;
  var vvbody=vbody.toString();
  var body=vvbody.replace(/[\n\r]/g, '<br />');
%>

<body style="background-color:#ffffff;">
<!--VersionFR-->
<% if (language == 'FR'){%>

<!--Header--> 
<table style="background-color:#f6f7fb;" width="640" border="0" align="center" cellpadding="0" cellspacing="0" class="inner">
  <tr><td style="font-family:Arial,sans-serif; font-size:10px; color:#000000; padding-bottom:10px; padding-top:10px" align="center"><a href="<%@ include view='MirrorPageUrl'%>" target="_blank" style="color:#333333; text-decoration: underline;">Cliquez ici</a> pour visualiser cet e-mail dans votre navigateur</td></tr>
    <tr>
    <td style="padding-top:10px">
      <table align="left" width="300" border="0" cellspacing="0" cellpadding="0" class="td_center"> 
            <tr>
          <td width="168" style="color:#FFFFFF; padding-left:40px" ><a href="https://www.izy.com/fr" target="_blank"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/thalys-t/1cad1f0b47e07d28c2154c41c5b324d2.png" alt="IZY" width="132" height="123" border="0"/></a></td></tr></table>

      <table width="320" border="0" cellpadding="0" cellspacing="0" style="padding-right:20px" align="right" class="hide" valign="top">
        <tr>
          <td style="font-family:Arial,sans-serif; font-size:14px; color:#000000; text-transform:uppercase; font-weight:bold; padding-top:40px" align="center">e-voucher</td></tr></table></td></tr>
    
  <tr>
    <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-align:justify; padding-top:30px; padding-left:40px; padding-right:20px; padding-bottom:20px">
        <%=destinataire.Civility%> <%=destinataire.FirstName%> <%=destinataire.LastName%>,<br />
                <br />
                Suite &agrave; votre demande&nbsp;aupr&egrave;s de notre service client&egrave;le, j&rsquo;ai le plaisir de vous adresser ci-apr&egrave;s une copie des e-Vouchers qui vous ont &eacute;t&eacute; pr&eacute;c&eacute;demment envoy&eacute;s.<br />
                <br />
                <strong>Attention ! Ces codes sont les m&ecirc;mes que ceux envoy&eacute;s initialement. Conservez-les pr&eacute;cieusement jusqu'&agrave; leur utilisation.</strong><br />
                <br />
                Je reste &agrave; votre disposition pour tout compl&eacute;ment d&rsquo;information et vous assure de toute l&rsquo;attention particuli&egrave;re que nous portons &agrave; nos clients. Je vous prie d&rsquo;agr&eacute;er l&rsquo;expression de nos sentiments les meilleurs.<br />
                <br />
                Votre conseiller Izy</td></tr></table>

<!--EVoucher Details -->
<table class="inner" width="640" border="0" align="center" cellpadding="0" cellspacing="0" style="background-color:#f6f7fb;">
  <tr>
    <td width="20" class="hide"></td>
    <td>
      <table class="inner"  border="0" align="left" cellpadding="0" cellspacing="0" bgColor="#e8e9ed" width="600">
        <tr>
          <td style="background-color:#e8e9ed; font-family:Arial,sans-serif; font-size:13px; text-transform:uppercase; font-weight:bold; color:#5bac26; padding-left:20px; padding-right:20px; padding-top:10px; padding-bottom:10px;">activation de votre e-voucher</td></tr>
        <tr>
          <td align="left" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:20px; padding-right:20px; padding-top:10px; padding-bottom:10px;">Les e-Vouchers sont des codes &agrave; usage unique utilisables sur <a href="https://www.izy.com" target="_blank" style="color: #333333;  text-decoration: none;">izy.com</a>. Leur dur&eacute;e de validit&eacute; est d&rsquo;un an. Pass&eacute;e cette date, ils seront consid&eacute;r&eacute;s comme expir&eacute;s et leur montant sera d&eacute;finitivement perdu. Ils sont incessibles et ne peuvent &ecirc;tre utilis&eacute;s pour plusieurs transactions.</td></tr>
  
        <tr>
            <td align="left" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; text-transform:uppercase; font-weight:bold; color:#97bf0d; padding-left:10px; padding-right:10px; padding-top:10px; padding-bottom:0px;">
              <table align="left" width="279" border="1" cellspacing="0" cellpadding="0" style="background-color:#e8e9ed;">
                <tr>
                <td style="background-color:#e8e9ed;font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="209" align="center">code(s)</td>
              </tr>
             </table>
                          
               <table align="left" width="279" border="1" cellspacing="0" cellpadding="0" style="background-color:#e8e9ed;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="120" align="center">Montant</td>
                                <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="160" align="center">Date d'expiration </td></tr>
                      
                    </table>
  
              </td></tr>
<%var i=0;
for each(var result in codes.Code) 
  {
i++;
%> 

        <tr>
            <td align="left" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; text-transform:uppercase; font-weight:bold; color:#97bf0d; padding-left:10px; padding-right:10px; padding-top:0px; padding-bottom:10px;">
              <table align="left" width="279" border="1" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">
                <tr>
                <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="209" align="center"><%=result.Value%></td>
          </tr>
             </table>
                          
               <table align="left" width="279" border="1" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="120" align="center"><%=result.Amount%> &euro;</td>
                                <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="160" align="center"><%=result.ExpirationDate%> </td></tr>
                      
                    </table>
  
              </td></tr><%}%>
              
              <tr>
          <td align="left" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:20px; padding-right:20px; padding-top:10px; padding-bottom:10px;">Pour utiliser vos e-vouchers et r&eacute;server vos prochains voyages, rien de plus simple :
        </td></tr>
              
              <tr>
          <td align="center" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:5px; padding-right:5px; padding-top:5px; padding-bottom:5px;"><table align="left" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; " width="145" align="center"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/img/BEBA9486BDDD6B8C5FEE393CAF963F18.png" alt="1" width="125" height="80" border="0"/></td>
                                <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; " width="145" align="center"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/img/45D44675065A761A45FDEEF8FB8F0997.png" alt="2" width="125" height="80" border="0"/> </td></tr>
                      
                    </table>
                      <table align="right" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; " width="145" align="center"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/img/48D65B06F89AB0304586440A08C41120.png" alt="3" width="125" height="80" border="0"/></td>
                                <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; " width="145" align="center"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/img/FA10470FF8C4D9C964C854D70B3E2F6F.png" alt="4" width="125" height="80" border="0"/></td></tr>
                      
                    </table>
        </td></tr>

        <tr>
          <td align="center" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:5px; padding-right:5px; padding-top:5px; padding-bottom:20px;"><table align="left" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="center"><strong>Indiquez</strong> votre date de voyage souhait&eacute;e et acc&eacute;dez aux places disponibles</td>
                                <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="center"><strong>Personnalisez</strong> votre voyage en fonction de vos besoins gr&acirc;ce aux options suppl&eacute;mentaires</td></tr>
                      
                    </table>
                      <table align="right" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="center" valign="top"><strong>Renseignez</strong> les informations du ou des voyageur(s)</td>
                                <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="center"><strong>Payez</strong> avec vos e-Vouchers selon le montant de votre commande<sup>(1)</sup></td></tr>
                      
                    </table>
        </td></tr>
                
                <tr>
          <td align="center" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:20px; padding-right:20px; padding-top:10px; padding-bottom:30px;"><a href="https://www.izy.com/fr" target="_blank"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/img/766845D981AC6DBAB753380B6815C7B2.png" alt="booking" width="260" height="30" border="0"/></a>
        </td></tr>
                
                <tr>
            <td style="background-color:#e8e9ed; font-family:Arial,sans-serif; font-size:12px; text-transform:uppercase; font-weight:bold; color:#5bac26; padding-left:40px; padding-right:20px; padding-top:8px; padding-bottom:8px;" align="right">faites la route en train !</td></tr>
                
                <tr>
            <td style="background-color:#f6f7fb; font-family:Arial,sans-serif; font-size:12px; text-transform:uppercase; font-weight:bold; color:#000000; padding-left:5px; padding-right:20px; padding-top:15px; padding-bottom:8px;">izy.com</td></tr>
                        
                <tr>
          <td align="center" style="background-color:#f6f7fb; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:5px; padding-right:5px; padding-top:5px; padding-bottom:20px;"><table align="left" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#f6f7fb;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:11px; color:#000000; padding-bottom:5px" width="145" align="left">B.P. 14/Postbus 14<br />
                            B-1050 <br />
                            Bruxelles 5 / Brussel 5<br />
                           BELGIQUE / BELGI&Euml;</td>
                                <td style="font-family:Arial,sans-serif; font-size:11px; color:#000000; padding-bottom:5px" width="145" align="left">TVA/BTW (BE) 0455.370.557<br />
                                  RPM Bruxelles / RPR Brussel<br />
                      Banque / Bank 210-0215200-09</td></tr>
                      
                    </table>
                      <table align="right" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#f6f7fb;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="center"></td>
                                <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="right"><img src="http://r61.campaigns.thalys.com/res/img/F049DE289CF7E99944941A67AA9B1000.png" alt="" width="120" height="58" border="0" style="display:block;" /></td></tr>
                      
                    </table>
        </td></tr>
              <tr>
            <td style="background-color:#f6f7fb; font-family:Arial,sans-serif; font-size:10px; color:#000000; padding-left:5px; padding-right:20px; padding-top:15px; padding-bottom:8px;">(1) Si le montant des e-Vouchers saisis est inf&eacute;rieur au prix total de la commande, un paiement suppl&eacute;mentaire par carte de cr&eacute;dit sera n&eacute;cessaire. Si le montant des e-Vouchers saisis est sup&eacute;rieur au prix total de la commande, la montant de la diff&eacute;rence sera d&eacute;finitivement perdu.<br />
               <br />
               Ce message a &eacute;t&eacute; g&eacute;n&eacute;r&eacute; automatiquement. Votre message ne sera pas trait&eacute; si vous r&eacute;pondez &agrave; cet e-mail en utilisant la fonction &quot;R&eacute;pondre&quot; de votre messagerie. Pour toutes vos questions, consultez la rubrique <a href="https://www.izy.com/fr/faq" target="_blank" style="color: #333333;  text-decoration: underline;">FAQ.</a></td></tr></table></td>
        
    <td width="20" class="hide"></td></tr></table>


<!--VersionEN-->
<%} else{%>

<!--Header--> 
<table style="background-color:#f6f7fb;" width="640" border="0" align="center" cellpadding="0" cellspacing="0" class="inner">
  <tr><td style="font-family:Arial,sans-serif; font-size:10px; color:#000000; padding-bottom:10px; padding-top:10px" align="center"><a href="<%@ include view='MirrorPageUrl' %>" target="_blank" style="color: #333333; text-decoration: underline;">Click here</a> to view this e-mail in your browser.</td></tr>
    <tr>
    <td style="padding-top:10px">
      <table align="left" width="300" border="0" cellspacing="0" cellpadding="0" class="td_center"> 
            <tr>
          <td width="168" style="color:#FFFFFF; padding-left:40px" ><a href="https://www.izy.com/en" target="_blank"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/thalys-t/1cad1f0b47e07d28c2154c41c5b324d2.png" alt="IZY" width="132" height="123" border="0"/></a></td></tr></table>

      <table width="320" border="0" cellpadding="0" cellspacing="0" style="padding-right:20px" align="right" class="hide" valign="top">
        <tr>
          <td style="font-family:Arial,sans-serif; font-size:14px; color:#000000; text-transform:uppercase; font-weight:bold; padding-top:40px" align="center">e-voucher</td></tr></table></td></tr>
    
  <tr>
    <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-align:justify; padding-top:30px; padding-left:40px; padding-right:20px; padding-bottom:20px">
        <%=destinataire.Civility%> <%=destinataire.FirstName%> <%=destinataire.LastName%>,<br />
                <br />
                Following your request to our customer service department, it is our pleasure to provide you with a copy of the e-Vouchers previously sent to you.<br />
                <br />
                <strong>Note! The codes are the same as the ones initially sent. Keep them in a safe place until you use them.</strong><br />
                <br />
                I am at your full disposal for any additional information you may need. <br />
                <br />
                Yours sincerely,<br />
                Your IZY Customer Service Officer</td></tr></table>

<!--EVoucher Details -->
<table class="inner" width="640" border="0" align="center" cellpadding="0" cellspacing="0" style="background-color:#f6f7fb;">
  <tr>
    <td width="20" class="hide"></td>
    <td>
      <table class="inner"  border="0" align="left" cellpadding="0" cellspacing="0" bgColor="#e8e9ed" width="600">
        <tr>
          <td style="background-color:#e8e9ed; font-family:Arial,sans-serif; font-size:13px; text-transform:uppercase; font-weight:bold; color:#5bac26; padding-left:20px; padding-right:20px; padding-top:10px; padding-bottom:10px;">Activation of your e-voucher</td></tr>
        <tr>
          <td align="left" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:20px; padding-right:20px; padding-top:10px; padding-bottom:10px;">
            e-Vouchers are single-use codes for booking online on <a href="https://www.izy.com" target="_blank" style="color: #333333;  text-decoration: none;">izy.com</a> via the link below. <br />
          They are valid for one year after which they expire and their value is permanently lost. </td></tr>
  
        <tr>
            <td align="left" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; text-transform:uppercase; font-weight:bold; color:#97bf0d; padding-left:10px; padding-right:10px; padding-top:10px; padding-bottom:0px;">
              <table align="left" width="279" border="1" cellspacing="0" cellpadding="0" style="background-color:#e8e9ed;">
                <tr>
                <td style="background-color:#e8e9ed;font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="209" align="center">e-Voucher(s)</td>
              </tr>
             </table>
                          
               <table align="left" width="279" border="1" cellspacing="0" cellpadding="0" style="background-color:#e8e9ed;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="120" align="center">Amount</td>
                                <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="160" align="center">Expiry date </td></tr>
                      
                    </table>
  
              </td></tr>
<%var i=0;
for each(var result in codes.Code) 
  {
i++;
%> 


        <tr>
            <td align="left" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; text-transform:uppercase; font-weight:bold; color:#97bf0d; padding-left:10px; padding-right:10px; padding-top:0px; padding-bottom:10px;">
              <table align="left" width="279" border="1" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">
                <tr>
                <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="209" align="center"><%=result.Value%></td>
          </tr>
             </table>
                          
               <table align="left" width="279" border="1" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="120" align="center">&euro; <%=result.Amount%></td>
                                <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; padding:5px" width="160" align="center"><%=result.ExpirationDate%> </td></tr>
                      
                    </table>
  
              </td></tr><%}%>
              
              <tr>
          <td align="left" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:20px; padding-right:20px; padding-top:10px; padding-bottom:10px;">There is nothing simpler than using your e-Voucher(s) to book your future travel on IZY:
        </td></tr>
              
              <tr>
          <td align="center" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:5px; padding-right:5px; padding-top:5px; padding-bottom:5px;"><table align="left" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; " width="145" align="center"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/img/F978168EF63809724A39E2866A0B094B.png" alt="1" width="125" height="80" border="0"/></td>
                                <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; " width="145" align="center"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/img/30E217F59B0EBAC85937B3EB2F39D304.png" alt="2" width="125" height="80" border="0"/> </td></tr>
                      
                    </table>
                      <table align="right" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; " width="145" align="center"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/img/CC399011007964C9CEB6CFC26F3F5972.png" alt="3" width="125" height="80" border="0"/></td>
                                <td style="font-family:Arial,sans-serif; font-size:12px; color:#000000; text-transform:uppercase; font-weight:bold; " width="145" align="center"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/img/2E54A0624A1E54C8B8C836BE57261421.png" alt="4" width="125" height="80" border="0"/></td></tr>
                      
                    </table>
        </td></tr>

        <tr>
          <td align="center" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:5px; padding-right:5px; padding-top:5px; padding-bottom:20px;"><table align="left" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="center"><strong>Indicate</strong> your preferred departure date and check the availability of seats</td>
                                <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="center"><strong>Customise</strong> your journey depending on your needs thanks to the optional extras</td></tr>
                      
                    </table>
                      <table align="right" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="center" valign="top"><strong>Enter</strong> the passenger details</td>
                                <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="center" valign="top"><strong>Pay</strong> with e-Voucher(s) based on your order amount<sup>(1)</sup></td></tr>
                      
                    </table>
        </td></tr>
                
                <tr>
          <td align="center" style="background-color:#ffffff; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:20px; padding-right:20px; padding-top:10px; padding-bottom:30px;"><a href="https://www.izy.com/en" target="_blank"><img style="display:block;" src="http://r61.campaigns.thalys.com/res/img/4CF8567EE76D126CF1115EB002E5755B.png" alt="booking" width="260" height="30" border="0"/></a>
        </td></tr>
                
                <tr>
            <td style="background-color:#e8e9ed; font-family:Arial,sans-serif; font-size:12px; text-transform:uppercase; font-weight:bold; color:#5bac26; padding-left:40px; padding-right:20px; padding-top:8px; padding-bottom:8px;" align="right">Hit the road by train!</td></tr>
                
                <tr>
            <td style="background-color:#f6f7fb; font-family:Arial,sans-serif; font-size:12px; text-transform:uppercase; font-weight:bold; color:#000000; padding-left:5px; padding-right:20px; padding-top:15px; padding-bottom:8px;">izy.com</td></tr>
                        
                <tr>
          <td align="center" style="background-color:#f6f7fb; font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-left:5px; padding-right:5px; padding-top:5px; padding-bottom:20px;"><table align="left" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#f6f7fb;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:11px; color:#000000; padding-bottom:5px" width="145" align="left">B.P. 14/Postbus 14<br />
                            B-1050 <br />
                            Bruxelles 5 / Brussel 5<br />
                           BELGIQUE / BELGI&Euml;</td>
                                <td style="font-family:Arial,sans-serif; font-size:11px; color:#000000; padding-bottom:5px" width="145" align="left">TVA/BTW (BE) 0455.370.557<br />
                                  RPM Bruxelles / RPR Brussel<br />
                      Banque / Bank 210-0215200-09</td></tr>
                      
                    </table>
                      <table align="right" width="290" border="0" cellspacing="0" cellpadding="0" style="background-color:#f6f7fb;">             
                      <tr>
                          <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="center"> </td>
                                <td style="font-family:Arial,sans-serif; font-size:13px; color:#000000; padding-bottom:5px" width="145" align="right">
                               <img src="http://r61.campaigns.thalys.com/res/img/F049DE289CF7E99944941A67AA9B1000.png" alt="" width="120" height="58" border="0" style="display:block;" /></td></tr>
                      
                    </table>
        </td></tr>
               <tr>
            <td style="background-color:#f6f7fb; font-family:Arial,sans-serif; font-size:10px; color:#000000; padding-left:5px; padding-right:20px; padding-top:15px; padding-bottom:8px;">(1) If the amount of e-Vouchers entered is less than the total price of the order, an additional payment by bank card will be required. If the amount of e-Vouchers entered is greater than the total price of the order, the difference will be lost. e-Vouchers can be used separately.<br />
               <br />
                This message was generated automatically. If you use &quot;Reply&quot; to respond to this email, your message will not be processed. 
                For further questions, please visit the <a href="https://www.izy.com/en/faq" target="_blank" style="color: #333333;  text-decoration: underline;">FAQ</a> section.</td></tr></table></td>
        
    <td width="20" class="hide"></td></tr></table>
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Avatar

Level 3

Hello Thibault,

 

You generally get this error when the template is not existing on the RT instances. (check with support if they can find your template of your RT instances)

First, make sure you have published your template. Can you display the publication date on your delivery template view? Also check which RT external account are enabled on your markting instance to check where the publications are done.

If your template is published, it means you're probably not using the right event type.

Open the XML of your delivery template and check that you find this tag:

<triggerMessage eventType="IZY_EVOUCHER_COMPENSATION_RESE"