How do I track opens and clicks for triggered emails in Adobe Campaign?

Question

How do I track opens and clicks for triggered emails in Adobe Campaign? Is there an easy way to do this with out of the box reporting?

kapilKochar · Accepted Answer

Hi,

If you do not want to use OOB reporting(trackingStatistics) for Open,clicks report . you can build your own custom report and leverage nms:trackingStats schema

Not sure what's the reason behind not using OOB report ? Any additional details you want to add?

Thanks,

Kapil

Manoj_Kumar · Answer

Hello @dmartz
Delivery templates for Transnational messages works like normal blast emails. You can enable the tracking functionality in delivery template and track the clicks and opens.

You can refer to this documentation on how to do this:
https://docs.adobe.com/content/help/en/campaign-classic/using/transactional-messaging/message-templates/creating-the-message-template.html

Thanks,
MAnoj

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