Adobe Campaign Classic v7 & Campaign v8

manass33544664 · 8/28/17

Hi,

I am following the steps mentioned here

Creating Adobe Campaign Forms in AEM - docs.adobe.com

to create the form in AEM and integrate with Adobe Campaign.

I am getting the below error in the campaign.log in AEM

Internal Adobe Campaign error: response body is: Error rc=-2003

Can anyone help as to what does this error means or how to gather more details?

Regards

Manas

ruchim · 9/9/18

We were getting the similar issue and were able to resolve it. So thought I should share here just in case someone faces the same issue.

We were using the wrong acMapping in the form page template:

Make sure the acMapping property on the page's jcr:content node is set to mapRecipient or profile when using Adobe Campaign 6.1.x or Adobe Campaign Standard, respectively

Re: Internal Adobe Campaign error: rc=-2003 while creating a profile

View solution in original post

florentlb · 8/29/17

Hi Manas,

Can you share details about your current implementation of the integration ? (version used for both AEM and Campaign).

Can you make sure you have properly set up the cloud service to establish the connection between the 2 apps?

Let me know,

Florent

manass33544664 · 8/29/17

HI,

Thanks for the reply

AEM: 6.1 SP2

Campaign: ACS

Connection is happenig between the two and the response is coming back from Campaign to AEM.

But it is giving an error code and we are trying to understand this error code.

Below is a bigger error stack trace

29.08.2017 10:45:04.860 *DEBUG* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.servlets.util.ParameterMapper Mapping: firstname context.profile.firstName

29.08.2017 10:45:04.860 *DEBUG* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.servlets.util.ParameterMapper Mapping: lastname context.profile.lastName

29.08.2017 10:45:04.860 *DEBUG* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.servlets.util.ParameterMapper Mapping: email context.profile.email

29.08.2017 10:45:04.860 *DEBUG* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.servlets.util.ParameterMapper Value for mapping 'context.profile.firstName': Manas1

29.08.2017 10:45:04.860 *DEBUG* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.servlets.util.ParameterMapper Value for mapping 'context.profile.lastName': Singh1

29.08.2017 10:45:04.860 *DEBUG* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.servlets.util.ParameterMapper Value for mapping 'context.profile.email': manassingh@domain.com

29.08.2017 10:45:04.860 *DEBUG* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.servlets.util.ParameterMapper Reconciliation key: =

29.08.2017 10:45:04.860 *DEBUG* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.servlets.util.ParameterMapper Data JSON: {"context":{"profile":{"lastName":"Singh1","email":"manassingh@domail.com","firstName":"Manas1"}}}

29.08.2017 10:45:04.860 *DEBUG* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.impl.CampaignConnectorImpl Webservice config found on resource '/content/markets/global/en-en/home/form-poc-1/jcr:content'

29.08.2017 10:45:04.866 *DEBUG* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.impl.HttpClientBuilder https connection: stage1.campaign.adobe.com:443

29.08.2017 10:45:04.993 *WARN* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.impl.CampaignConnectorImpl Internal Adobe Campaign error: response body is: Error rc=-2003

29.08.2017 10:45:04.993 *INFO* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.impl.CampaignConnectorImpl Requested: /jssp/nms/amcStoreProfile.jssp - data: null

29.08.2017 10:45:04.993 *ERROR* [125.16.91.5 [1503996304850] POST /content/markets/global/en-en/home/form-poc-1.html HTTP/1.1] com.day.cq.mcm.campaign.servlets.SaveProfileServlet Could not save profile data

com.day.cq.mcm.campaign.ConnectionException: Unexpected status code (expected 200, was 500)

at com.day.cq.mcm.campaign.impl.CampaignConnectorImpl.postGeneric(CampaignConnectorImpl.java:286)

at com.day.cq.mcm.campaign.impl.CampaignConnectorImpl.postFunction(CampaignConnectorImpl.java:206)

at com.day.cq.mcm.campaign.servlets.SaveProfileServlet.saveProfile(SaveProfileServlet.java:88)

at com.day.cq.mcm.campaign.servlets.SaveProfileServlet.doPost(SaveProfileServlet.java:137)

at org.apache.sling.api.servlets.SlingAllMethodsServlet.mayService(SlingAllMethodsServlet.java:149)

at org.apache.sling.api.servlets.SlingSafeMethodsServlet.service(SlingSafeMethodsServlet.java:345)

at org.apache.sling.api.servlets.SlingSafeMethodsServlet.service(SlingSafeMethodsServlet.java:376)

at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:547)

at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:44)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:77)

at com.day.cq.wcm.core.impl.WCMDeveloperModeFilter.doFilter(WCMDeveloperModeFilter.java:117)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilterWithErrorHandling(WCMDebugFilter.java:187)

at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:154)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMComponentFilter.doFilter(WCMComponentFilter.java:259)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.personalization.impl.TargetComponentFilter.doFilter(TargetComponentFilter.java:96)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:282)

at org.apache.sling.engine.impl.SlingRequestProcessorImpl.dispatchRequest(SlingRequestProcessorImpl.java:322)

at org.apache.sling.engine.impl.request.SlingRequestDispatcher.dispatch(SlingRequestDispatcher.java:216)

at org.apache.sling.engine.impl.request.SlingRequestDispatcher.include(SlingRequestDispatcher.java:103)

at com.day.cq.wcm.core.impl.WCMComponentFilter$ForwardRequestDispatcher.include(WCMComponentFilter.java:445)

at org.apache.jsp.libs.foundation.components.primary.cq.Page.campaign.profile.save_json_POST_jsp._jspService(save_json_POST_jsp.java:106)

at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)

at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:502)

at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:449)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:284)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:102)

at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:536)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:361)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:171)

at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:463)

at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:547)

at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:44)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:71)

at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:151)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMComponentFilter.filterRootInclude(WCMComponentFilter.java:371)

at com.day.cq.wcm.core.impl.WCMComponentFilter.doFilter(WCMComponentFilter.java:171)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.personalization.impl.TargetComponentFilter.doFilter(TargetComponentFilter.java:96)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at org.apache.sling.i18n.impl.I18NFilter.doFilter(I18NFilter.java:129)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:282)

at org.apache.sling.engine.impl.SlingRequestProcessorImpl.dispatchRequest(SlingRequestProcessorImpl.java:322)

at org.apache.sling.engine.impl.request.SlingRequestDispatcher.dispatch(SlingRequestDispatcher.java:216)

at org.apache.sling.engine.impl.request.SlingRequestDispatcher.forward(SlingRequestDispatcher.java:144)

at com.day.cq.wcm.core.impl.WCMComponentFilter$ForwardRequestDispatcher.forward(WCMComponentFilter.java:432)

at com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet.doPost(FormsHandlingServlet.java:183)