Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

The 4th edition of the Campaign Community Lens newsletter is out now!
SOLVED

External Account setup for DM Delivery Activity

Avatar

Level 2

Hello,

 

I am trying to create an external account so I can use the DM delivery activity.  I want to be able to utilize the logs and not have to create a file extract.  When I created a Routing type and SFTP type, neither show up when I try to select them in the delivery properties tab.

 

Any ideas as to what might be causing this?

 

Thank you,

 

Mark

1 Accepted Solution

Avatar

Correct answer by
Community Advisor

Hi,

 

Set the external account's type to Routing, channel to Direct Mail, delivery mode to External.

To sftp the file: set the external account to use a post-processing workflow, or use a service provider with workflow template (less brittle).

 

Thanks,

-Jon

View solution in original post

1 Reply

Avatar

Correct answer by
Community Advisor

Hi,

 

Set the external account's type to Routing, channel to Direct Mail, delivery mode to External.

To sftp the file: set the external account to use a post-processing workflow, or use a service provider with workflow template (less brittle).

 

Thanks,

-Jon