Error in send Delivery

[Yamila1981]

Good Morning,

I am using Adobe Campaign Classic in a Client. When I configure an Email Delivery I get the error that I attach in the image. 
What they told us that we have all the permissions but I can't send a test. I followed the steps in the documentation but I still have the same status.

Can you tell me if I'm doing the configuration right?

Thanks.

[David_Loyd]

Try clearing the cache in the client.

Top left part of the window click File-> Clear the local cache. 

Once completed log out. then log back in. 

Try sending proof again.

If this doesn't work then get a screen shot of your operators rights and permissions. look for a Delivery named right. You need a Delivery named right or the Admin right on your operator.

[Yamila1981]

Hello,

I did the first part of clearing the cache and logging out but the error continues.

I don't understand your second suggestion. Can you tell me how to get there?

Cheers

[David_Loyd · Accepted solution]

Below image would be the view to double check your operator profile has the correct configurations. I would start there to ensure your operator is set to the correct level. Or have your IT Admin prove to you with a screen shot that your operator has the correct settings. 

My profile (listed in the screen shot below) in my instance has the Admin level, so I have access to everything. 

But if you not an admin, you should have something called Delivery Rights.

This link describes how to enable delivery operators: https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/permissions/access-ma...

1. Delivery operators

   The operators in this group are in charge of managing deliveries: they enable access to the main resources required for creating and preparing deliveries (campaign typologies, delivery mappings, default templates, personalization blocks, etc.).

   This group contains the following named rights:

   • PREPARE DELIVERIES: right to create, edit and start the delivery analysis,
   • START DELIVERIES: right to approve previously analyzed deliveries.

[David_Loyd]

The folder in the tree structure with 1192 as the id may also need to be updated to allow you modify deliveries.

Check out this link

https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/permissions/access-ma...