BAS-010003 error

[torspo_old]

Hello!

I have a case where opening delivery template gives me a "BAS-010003 unable to complete the operation in current status" error. I do get this error every time I open the delivery template with Windows 10. Then when opening this with Windows 7, I never receive the same error. What causes this behaviour in Windows 10 operating system? All anti-virus softwares and firewalls etc have been turned off for testing.

Error prompts itself many times as it does not load the content (blocks) of publication model.

I am running my Windows' (both) with VirtualBox on Macbook Pro. The machine with Windows 10 is equipped with F-Secure security when machine running Windows 7 is running Avast security.

[Adhiyan]

Hello Torspo.

Can you check and compare the version of the Client on the two different machines. There should not be any difference in how a delivery is handled in the two OS.

Probably , clearing the local cache also can help in the windows machine.

Regards,
Adhiyan

[jenskrabbe]

Hi Adhiyan, we get the same error intermittently. Clearing cache helps for short while, then it comes back.
Could it be due to unavailability of system resources in Windows 10?

Regards,

Jens Krabbe

[pablo_rosero1 · Accepted solution]

Hi Jens,

I suggest a fresh install of your Windows 10 virtual machine and a reinstall of Adobe Campaign Classic. Sorry for the trouble and I hope this works out for you!

Thanks.