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SOLVED

apply filtering rules/typology rules during sending

edwardr28531298
Level 2
Level 2

Hello, I would like to know if there is a way to apply filtering rules during sending? i am noticing when i am doing a pre-run we have a 'clean' list with no blacklist recipients but when i come to check the day after the newsletter has gone out I'm seeing that some recipients have blacklisted us since our last pre-run 9 hours before..

is this a common problem?

1 Accepted Solution
anupk2111
Correct answer by
Level 2
Level 2

Hi @edwardr28531298 

Yes, it is possible to have a new blacklist in 9 Hours but there could be a couple of things to be mindful of here:

 

1. Are you applying all the suppression rules you have in your typology to your workflow while running the counts? In case workflow does not have all the suppression as the typology has, it could give you extra suppression while the typology is being applied during actual send out.

2. Its always good to have a recalculation of suppression rules during the send out.through typology. Of course, that would mean different counts during running the initial counts and the actual send out counts.

3. Also, check the blacklist check applied through the typology and in the workflow to make sure they use the same exclusion logic to get more accurate counts.

Not sure if I understand your situation exactly but these points could come in handy while running counts.

 

Thanks,

Anup

 

View solution in original post

2 Replies
anupk2111
Correct answer by
Level 2
Level 2

Hi @edwardr28531298 

Yes, it is possible to have a new blacklist in 9 Hours but there could be a couple of things to be mindful of here:

 

1. Are you applying all the suppression rules you have in your typology to your workflow while running the counts? In case workflow does not have all the suppression as the typology has, it could give you extra suppression while the typology is being applied during actual send out.

2. Its always good to have a recalculation of suppression rules during the send out.through typology. Of course, that would mean different counts during running the initial counts and the actual send out counts.

3. Also, check the blacklist check applied through the typology and in the workflow to make sure they use the same exclusion logic to get more accurate counts.

Not sure if I understand your situation exactly but these points could come in handy while running counts.

 

Thanks,

Anup

 

View solution in original post

edwardr28531298
Level 2
Level 2

Thank you so much for taking the time to reply. 
in regards to comment #2: How can we apply the recalculation of typology rules during the send out? That's what I would like to implement, however when going through the available configurations in typology rules I don't see that option. 

edwardr28531298_0-1583523748400.png

 

Thank you.