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SOLVED

Alert activity

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Level 2

I am trying to use the alert activity but I am getting an error saying that the record does not exist in database. I have added the operator to the workflow execution group.

I have attached the error screenshot.

 

1 Accepted Solution

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Correct answer by
Community Advisor

Hello @Jayan_Sk,

each alert uses OOB delivery template, I have experienced same error when:

  • move packages from environment to environment. -> you just need to pick up the template again
  • you do not have necesarry rights -> ask for rights
  • indeed it does not exist -> create new one

    alert-template.gif

 

 

Marcel Szimonisz

MarTech Consultant
for more tips visit my blog
https://www.martechnotes.com/

View solution in original post

4 Replies

Avatar

Correct answer by
Community Advisor

Hello @Jayan_Sk,

each alert uses OOB delivery template, I have experienced same error when:

  • move packages from environment to environment. -> you just need to pick up the template again
  • you do not have necesarry rights -> ask for rights
  • indeed it does not exist -> create new one

    alert-template.gif

 

 

Marcel Szimonisz

MarTech Consultant
for more tips visit my blog
https://www.martechnotes.com/