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SOLVED

Adobe Campaign CallCenter Outbound Call Integration

TobyHines
Level 1
Level 1

Hi,

has anybody integrated Campaign with an Outbound Call Center Software Solution?

Is it possible to have Outbound Call be a step in an Adobe Campaign?

Thanks a lot for any feedback,

Best regards

Toby

1 Accepted Solution
craigthonis
Correct answer by
Employee
Employee

Hi Toby,

 

As far as I'm aware, we cannot setup outbound calls within Campaign and the only integration that I'm aware of with a call center is that we can generate the targeting, create an outbound file, send that file to an SFTP where it can be picked up and ingested from the Call Center side.

 

Regards,

Craig

View solution in original post

2 Replies
craigthonis
Correct answer by
Employee
Employee

Hi Toby,

 

As far as I'm aware, we cannot setup outbound calls within Campaign and the only integration that I'm aware of with a call center is that we can generate the targeting, create an outbound file, send that file to an SFTP where it can be picked up and ingested from the Call Center side.

 

Regards,

Craig

View solution in original post

wodnicki
Community Advisor
Community Advisor

Hi,

 

Robocalling? Would be a custom channel.

 

Thanks,

-Jon