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TobyHines
TobyHines
November 12, 2020
Solved

Adobe Campaign CallCenter Outbound Call Integration

  • November 12, 2020
  • 2 replies
  • 2467 views

Hi,

has anybody integrated Campaign with an Outbound Call Center Software Solution?

Is it possible to have Outbound Call be a step in an Adobe Campaign?

Thanks a lot for any feedback,

Best regards

Toby

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Best answer by Craig_Thonis

Hi Toby,

 

As far as I'm aware, we cannot setup outbound calls within Campaign and the only integration that I'm aware of with a call center is that we can generate the targeting, create an outbound file, send that file to an SFTP where it can be picked up and ingested from the Call Center side.

 

Regards,

Craig

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
November 13, 2020

Hi Toby,

 

As far as I'm aware, we cannot setup outbound calls within Campaign and the only integration that I'm aware of with a call center is that we can generate the targeting, create an outbound file, send that file to an SFTP where it can be picked up and ingested from the Call Center side.

 

Regards,

Craig

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity Advisor
    Community Advisor
    November 18, 2020

    Hi,

     

    Robocalling? Would be a custom channel.

     

    Thanks,

    -Jon

    TobyHines
    TobyHinesAuthor
    July 19, 2022

    It is not really about "Robocalling" more about showing a potential to a call centre agent and have the call initiated once a call centre agent is avaible to talk.

     

    Thank you for your input though! Cheers!

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