ACC - subscription services with custom recipient schema

[david--garcia]

Hi All,

I created a custom recipient schema and used target mappings to make the records contactable.

How do I now subscribe these custom recipients to subscriptions/services? as the subscription only looks up the recipient schema.

@florentlb 

@Florian_Courgey 

@Jean-Serge_Biro 

@DavidKangni 

@Jonathon_wodnicki 

[_Manoj_Kumar_]

Hello @david--garcia ,

I have not tried it bu you can try to link the custom recipient table with the visitor subscription schema and subscribe them to a visitor subscription.

Thank,

Manoj

[DavidKangni · Accepted solution]

Hi David,

OOTB, You cannot use the standard Services and Subscriptions offered in the product.

That being said, you can have a workaround by creating your custom tables or you can try to link your custom recipient tables to the following tables subscription, service and subHisto.

Thanks,

David

[Sukrity_Wadhwa]

Hi @david--garcia,

Was any of the given solutions helpful to resolve your query? Do let us know.

Thanks!

[kapilKochar]

Hi All,

I am facing similar issue and wanted to check what are the best practice while implementing this with OOB schema and creating links with subscription. Is there any other way for the same?

@Jonathon_wodnicki 

Thanks,

Kapil

[kapilKochar]

Hi @DavidKangni , Have you implement this before? What are the main challenges? 

[DavidKangni]

@kapilKochar 

Didn 't have the chance to test but here is what I will do if I have this issue

• create my custom schema and target mapping
• create my custom subscriptions schema by using the OOTB subscriptions schema as model
• create custom subscriptions target mapping and use link data instead of target dimension directly

Hope this help

Thanks,

David