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Lena_NL
Level 2
July 18, 2022
Solved

Workspace right click menu misssing

  • July 18, 2022
  • 4 replies
  • 2625 views

Is there some configuration setting that might cause the right click menu to not work properly? For example no menu appears when I right click on a metric or a dimension in a freeform table and I am trying to understand what could be the cause. The menu appears when I right click on other elements on the workspace environment (such as the panels, the visualisations or the components at the left sidebar.

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Best answer by samv84770799

Hello,

 

We've had the same problem and were able to figure out the cause.
If you go to "Components" > "Preferences" > the tab "Projects & Analyses", then there is a checkbox "Make date range components relative to panel calendar by default".

Any panel that is created by a user that has this setting enabled, will have this issue.

So to fix this issue for existing panels: disable this setting, and then rebuild the panels where this issue occurs. You can not "duplicate panel" because the new panel will have the same issue. You can create a new panel and then "copy visualization" from the broken panel to the new panel.

 

@jennifer_dungan  For recreation purposes: Enable the setting described above, and create a new panel in a workspace. Then add a metric as a column, and you should find that you are not able to right click the metric. You will also notice an error in the developer tools' console window when you click it.

 

Kind regards,
Sam Van Renterghem

4 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
July 18, 2022

I'm not sure, I've never seen such a thing... Maybe you have a browser extension that is impacting the Javascript used to open the context menu?

 

Have you tried on another browser? On another computer? Do you get the same issue?

    yuhuisg
    Community Advisor
    yuhuisgCommunity Advisor
    Community Advisor
    July 19, 2022
    1. What browser are you using? What is its version?
    2. What browser extensions/add-ons have you installed?
    3. Are you allowing cookies from Adobe Analytics?
    4. Does the problem occur if you use another browser?
      L
      Lena_NLAuthor
      Level 2
      July 19, 2022

      Update on the issue: it has been fixed since today, without any active changes on my side to the browser or the extensions/add-ons

       

      Just for reference, I have been using Chrome 103 on macOS. Although I did not try on another browser - I did reboot by computer a couple of times and cleared my cookies, but that did not fix the issue at the time (I was facing it all day yesterday) so I don't know how it was fixed in the end. Maybe it just needed to sleep on it 😅

       

      Thanks for the replies in any case

        B
        BradenAnderson
        Level 2
        March 13, 2024

        Mine just started doing this a week ago. Was there ever a fix for what made it start working again?

        L
        Lena_NLAuthor
        Level 2
        March 14, 2024

        Not really, nothing I tried at the time worked but then it was just fixed the day after.

          B
          BradenAnderson
          Level 2
          March 28, 2024

          Is there a way to unmark it as Solved so that maybe it gets more attention?

            S
            samv84770799Accepted solution
            April 3, 2024

            Hello,

             

            We've had the same problem and were able to figure out the cause.
            If you go to "Components" > "Preferences" > the tab "Projects & Analyses", then there is a checkbox "Make date range components relative to panel calendar by default".

            Any panel that is created by a user that has this setting enabled, will have this issue.

            So to fix this issue for existing panels: disable this setting, and then rebuild the panels where this issue occurs. You can not "duplicate panel" because the new panel will have the same issue. You can create a new panel and then "copy visualization" from the broken panel to the new panel.

             

            @jennifer_dungan  For recreation purposes: Enable the setting described above, and create a new panel in a workspace. Then add a metric as a column, and you should find that you are not able to right click the metric. You will also notice an error in the developer tools' console window when you click it.

             

            Kind regards,
            Sam Van Renterghem

              B
              BradenAnderson
              Level 2
              April 9, 2024

              OP should mark this as the solution for people to fix it. It lasted for almost a month for me and I was starting to get really frustrated. Thanks so much Sam.

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