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robertb36812398
robertb36812398
Level 2
August 17, 2020
Solved

Workspace project links not opening projects

  • August 17, 2020
  • 3 replies
  • 2983 views

Hi

 

I created a table of contents with links to various different workspaces in Adobe Analytics. The links were generated using the "get project link" option as shown here https://docs.adobe.com/help/en/analytics/analyze/analysis-workspace/curate-share/shareable-links.html. 

 

It's been working fine for about 2-3 months and then on Friday all the links stopped working. The links no longer open up the reports and instead either show error messages or ask users, already logged in, to login again. Even when they do login again, they're taken to the Adobe Experience home page and not the desired report. I generated a  new link and found it works now. But this means I now have to go through the entire table of contents and update every link. 

 

Why has this happened? Is there something I can do to avoid it in future?

 

Thanks

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    Best answer by khurshid

    There was some issue with the redirection. A fix was pushed yesterday so this should be resolved now. Make sure you clear your cookies before trying again.

    3 replies

    M
    Megha2390
    Level 4
    August 17, 2020

    It looks to be an issue and would suggest you to raise a ticket with client care team.

    K
    kainth
    Level 6
    August 17, 2020

    Hi @robertb36812398 ,

     

    It seems like a bug wherein the users are unable to access the Workspace Projects from the link. Also, we have noticed that the users are getting redirected to the Experience Cloud Homepage while trying to access the project link. So, I would request you to report this issue to the Client Care team for further investigation on this issue.

    robertb36812398
    robertb36812398Author
    Level 2
    August 18, 2020
    Thank kainth. I've asked our admin to raise with Client Care. Will share the outcome.
    khurshid
    Adobe Employee
    khurshidAdobe EmployeeAccepted solution
    Adobe Employee
    August 19, 2020

    There was some issue with the redirection. A fix was pushed yesterday so this should be resolved now. Make sure you clear your cookies before trying again.

      robertb36812398
      robertb36812398Author
      Level 2
      August 20, 2020
      Thanks @khurshid. Yes Adobe confirmed yesterday. Good shout on clearing cookies as I had one or two users who needed to do this.
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