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SOLVED

Workspace: huge lag on downloading and emailing

danas5884
Level 1
Level 1

There seems to be an issue with workspace downloading and emailing workspace reports. I have never had an issue before but today I do. I requested a report be emailed to me hours ago and it still hasn't been sent. I also have requested to download the project a few times and it doesn't download. I get the notification that my download request has been submitted, but nothing else happens.

I'm on a deadline with this project, so this is a definite problem. Is there some kind of issue with this tool today?

1 Accepted Solution
ishans52004352
Correct answer by
Employee
Employee

Bug already logged. Likely to be fixed with the August Maintenance Release.

Please write in to clientcare@adobe.com with all the details.

View solution in original post

3 Replies
KristiB1
Level 4
Level 4

I've noticed the lag time for download and email increasing.  Reports often turn up 4+ hours after they are requested. I'm hoping this is just a phase and not the new norm!

rameshk28785
Level 5
Level 5

I am still facing the same issue from yesterday. Can anyone confirm when this issue fixes?

ishans52004352
Correct answer by
Employee
Employee

Bug already logged. Likely to be fixed with the August Maintenance Release.

Please write in to clientcare@adobe.com with all the details.

View solution in original post