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With API, getting "You don't have access to this global dimension" errors even though account should have rights


Level 1

We've noticed recently that we and some of our clients have started seeing the error "You don't have access to this global dimension" when trying to fetch visitor-related fields (such as Visitor ID). We checked and verified that the user we are using to log into Adobe Analytics should have rights to see those fields in the Admin Console and the report suites they are used in, yet we still get the error. Is there something else we are missing with the settings/permissions required for access?


Thank you!


2 Replies


Employee Advisor

This will require reviewing the access of the users to the IO integration. I will advise reaching out to Customer Care.