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tomwr
tomwr
Level 3
April 21, 2023
Solved

What would cause double firing of a search query in adobe analytics?

  • April 21, 2023
  • 3 replies
  • 1158 views

Running into an issue where there is double firing of a search query after an email click, however the query is only in the URL once. What else could be causing the double firing of a search query if the query is only in the URL once?

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Best answer by Hemang35

To debug the issue, you can try the following steps:

  1. Use the browser's developer tools to monitor the network requests and identify any duplicate requests related to the search query event.

  2. Inspect your JavaScript and Adobe Analytics implementation to ensure the search query event is triggered only once.

  3. Review any recently added or updated code on the page that could be causing conflicts or unexpected behavior.

3 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 21, 2023

When you say "email click"... can you confirm that you mean this?

 

1. On your website, you have links to emails... when you click on this, you are seeing two tracking calls?

 

2. You are in an email, and click on a link, when the website opens, you are getting double tracking?

 

 

I assume that are using Adobe Launch, if so, you can enable debugging mode in your console to understand what Rules are being triggered, this can tell you if the same rule is triggering twice, or if there are two separate rules being triggered....

 

To turn on Debugging, run this in your console:

_satellite.setDebug(true)

 

You can turn it off with:

_satellite.setDebug(false)

 

 

This is the first step to understanding what is happening... 

 

Maybe your one rule has multiple "triggers" and more than one of those is returning true... or maybe you have two separate rules that are triggered by your actions.... we need to understand what is happening before we can start to fix it.

yuhuisg
Community Advisor
yuhuisgCommunity Advisor
Community Advisor
April 21, 2023

Adding on to @jennifer_dungan's questions:

Is the "query" mentioned here

however the query is only in the URL once

the same as the "search query" mentioned at

Running into an issue where there is double firing of a search query after an email click

?

Providing some examples of what you're referring to might help us to better understand your problem.

    Hemang35
    Hemang35Accepted solution
    Level 5
    April 22, 2023

    To debug the issue, you can try the following steps:

    1. Use the browser's developer tools to monitor the network requests and identify any duplicate requests related to the search query event.

    2. Inspect your JavaScript and Adobe Analytics implementation to ensure the search query event is triggered only once.

    3. Review any recently added or updated code on the page that could be causing conflicts or unexpected behavior.

      Amruthesh_AG
      Community Advisor
      Amruthesh_AGCommunity Advisor
      Community Advisor
      January 22, 2024

      @tomwr 

      I have also faced same issue long ago.

       

      As @jennifer_dungan suggested check the rule, might be another rule as created with this condition.

      you can check by entering this in console.

      _satellite.setDebug(true)

       

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