I currently have a segment at the VISITOR level where Page Name DOES NOT CONTAIN pricing. However, when I build a freeform table in Workspace, and break down Page Name by Unique Visitors, pricing pages still show up. The only way to get the segment to work is at the hit-level, which makes no sense since Visitor is so much more broad. What can be the issue here?
The way segments work is that it looks at a condition you specify (page not contain "pricing") and then brings in all of the information for the level you specify.
For example, if a visitor looks like this
visit 1
page = pricing
page = other
visit 2
page = pricing
visit 3
page = other
If you have a visitor where page isn't pricing, it will see that the visitor above matches that condition (both visit 1 and 3 have a page that isn't pricing), so it will bring in ALL of the VISITOR information. The "does not contain" isn't an exclude, it's just saying find someone who saw something other than this.
If you want to exclude that page, you would need to set your segment to "page contains pricing" and then EXCLUDE the container. The exclude will remove those pages so that they don't show up. Now, if you have a visitor level exclude container, it will exclude all information for any visitor that sees even 1 "page contains pricing". If you do the exclude at a hit or visit level, you will still have some of the pages showing, same issue as above. So keep that in mind.
If you're just trying to exclude a particular page from a list of pages, instead of building it into a segment, you could use "does not contain" in the filters directly on the dimension. Then you wouldn't have to worry about the segment bring in/excluding information you don't want it to.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
