visit count more than pageviews for custom variable (evar2=pagename)

Question

Hi Team,For one of my client when i take evar2(pagename)a s dimension and applied pageviews and visit as metric then i am getting visit count more than page view count     (Unexpected behaviour)but when i check the same report with OOB dimension(page) and applied pageviews and visit as metric then i am getting pageview counts more than visits     (Expected ) why this is happening ? how to investigate this issue ?evar2 expiring on visit

yuhuisg · Accepted Answer

I assume that your eVar2 is tracked with not only Page Views, but also with Custom Links, Download Links and Exit Links. If so, then I suspect that you are tracking Custom Links in visits that don't have any Page Views.

Damonwhall · Answer

I would check the following:

in the related data-element settings in Launch, is this page dimension being defined for more than a page view click? There are linkclick associated dimensions and page view.
If you are on the SDK, you will have XDM data-elements for page views, clicks, etc. Is this dimension set for more than just the page related xdm data-element?
In the reporting-suite definitions for this dimension, is the duration set for just page view, or in another way?

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