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shelley_elliott
shelley_elliott
Level 2
October 16, 2015
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Upload SAINT File created with Excel for Mac OS

  • October 16, 2015
  • 2 replies
  • 1114 views

    Is there a trick to be able to upload a SAINT file that I created using Excel for Mac OS?  I have recently moved from PC to Mac.  I downloaded a template, added my classification, saved it as a tab delimited text file (as I always do).  However, when I used the file import feature, I kept getting the message.  Below.  However, when I sent the file to a friend who uses Parallels, he had to open the file in parallels and save it before he was able to upload it.  This is why I think it has something to do with the way the file was formatted in Excel for Mac OS.  Does anyone know how to work with this?

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    Best answer by BrianAu1

    Hi Shelley,

    Mac Classification (formerly SAINT) upload files require special handling - please see below Help info:

    Incorrect encoding on Apple computers: If using Mac OS, save the file as Windows Formatted Text instead of Text Tab-delimited. Mac computers process text files differently than Windows, which causes SAINT to throw an error.

    https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/common-saint-upload-issues.html

    Best,

    Brian

    2 replies

    B
    Adobe Employee
    BrianAu1Adobe EmployeeAccepted solution
    Adobe Employee
    October 16, 2015

    Hi Shelley,

    Mac Classification (formerly SAINT) upload files require special handling - please see below Help info:

    Incorrect encoding on Apple computers: If using Mac OS, save the file as Windows Formatted Text instead of Text Tab-delimited. Mac computers process text files differently than Windows, which causes SAINT to throw an error.

    https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/common-saint-upload-issues.html

    Best,

    Brian

      shelley_elliott
      shelley_elliottAuthor
      Level 2
      October 16, 2015

      Exactly what I needed.  Thanks, Brian.

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