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kyd212
kyd212
Level 2
July 30, 2019
Solved

Unspecified in Classification by Divisions

  • July 30, 2019
  • 4 replies
  • 2482 views

Hi,

Have an unspecified bucket in the divisions dimension created by using SAINT classification.

When breaking down the unspecified by styles seeing these products having divisions in the file that is being sent to Adobe for classification. Can't find the reason why these styles are not classified as in the file. Have you ever encountered this issue before or have any ideas how to troubleshoot? Thank you.

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Best answer by Urs_Boller

sounds like a task for CustomerCare - if manual upload solves the problem there might be a problem on the automated solution ...

4 replies

Urs_Boller
Community Advisor
Urs_BollerCommunity Advisor
Community Advisor
August 8, 2019

how long have you waited after uploading? sometimes it takes up to 72 hours until the classifications are fully processed.

kyd212
kyd212Author
Level 2
August 8, 2019

We definitely waited more than 72 hours. We had to re-upload unmatched syles with the metadata again in a separate file. It worked as a quick fix but it's not a long term solution, still seeing the same issue with the automated file. Thanks.

Urs_Boller
Community Advisor
Urs_BollerCommunity AdvisorAccepted solution
Community Advisor
August 8, 2019

sounds like a task for CustomerCare - if manual upload solves the problem there might be a problem on the automated solution ...

kyd212
kyd212Author
Level 2
August 8, 2019

yes, agree. thank you!

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