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christa_mabee
Level 2
October 16, 2015
Solved

Unique visitor inflation after upgrade

  • October 16, 2015
  • 3 replies
  • 1107 views

We just updated an app from 1.2 to 4.0, and saw the number of unique visitors immediately spike at release. I'm trying to figure out why. 

We weren't setting the visitor id before, and aren't (intentionally) now either. To make sure I did a string search on the codebase and didn't find any references to visitorID in the previous implementation or to setUserIdentifier in the new one. We don't clear the SharedPreferences at upgrade, we update some of our own stored strings but those would be in a separate file from Adobe. ​

Can anyone think of something that might be inflating the unique visitor count? 

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Best answer by WhoaShekhar

Hi There,

Thanks for reaching out!

Please go through the below link to troubleshoot:

http://helpx.adobe.com/analytics/kb/spikes-and-drops.html#id_67966

Thanks!

3 replies

joen_jaya
joen_jaya
October 16, 2015

I'm not understand too, but thankyou for this thread finally i get the answer, maybe something change on your referal web traffic.

WhoaShekhar
WhoaShekharAccepted solution
Level 10
October 16, 2015

Hi There,

Thanks for reaching out!

Please go through the below link to troubleshoot:

http://helpx.adobe.com/analytics/kb/spikes-and-drops.html#id_67966

Thanks!

C
christa_mabeeAuthor
Level 2
October 16, 2015

That page describes web traffic, not app traffic, and this was around a release and not a holiday.

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