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undefined Please submit this error id to Adobe Client Care for further diagnosis: 103e54f6-92bf-42bf-b7e8-ce5d123000f3

Forum|Forum|5 years ago
June 22, 2020
6 replies
4653 views

Hello - how do I contact Adobe Client Care? I need an error to be reported for diagnosis and repair. Thanks.

Analytics

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Best answer by VaniBhemarasetty

Hi ,

Please write an email to customer support email (customercare@adobe.com). Right technical engineer from adobe side, will be assigned to the incident raised by you and accordingly resolution will be provided by Adobe team.

Hope this helps.

raj_mandalapu

Level 7

I think it is because of Adobe maintenance but not sure, do you see this issue consistently not going off

Recently I see this issue and after some time it automatically away

If it is not go away, you can check this below link

https://helpx.adobe.com/analytics/kb/submitting-an-analytics-support-ticket.html

You can reach Adobe Customer Care CustomerCare@adobe.com

You should be a supported user for Adobe Analytics to reach Customer Care. If not, reach your Adobe Account Manager for help.

M

MICHUGHAuthor

That's great, thank you! I've received an error message only today. Before that it would work ok.

VaniBhemarasetty

Accepted solution

Adobe Employee

Hi ,

Please write an email to customer support email (customercare@adobe.com). Right technical engineer from adobe side, will be assigned to the incident raised by you and accordingly resolution will be provided by Adobe team.

Hope this helps.

M

MICHUGHAuthor

Thanks!

VaniBhemarasetty

Adobe Employee

Also, visit this link to understand how support works (https://helpx.adobe.com/experience-cloud/enterprise-email-support-guidelines.html).

I

isinha

Adobe Employee

Hi @michugh ,

Where are/were you seeing the error? Is/Was it in the Scheduled Projects Manager UI?

Thanks!

M

MICHUGHAuthor

I'm not sure how to see the Scheduled Projects Manager UI. I was getting the error by:

M

MICHUGHAuthor

@isinha (sorry I am unable to reply to your answer directly as a comment, it allows me to type my reply but the "Comment" button does nothing) I'm not sure how to see the Scheduled Projects Manager UI. Yesterday I tried twice and both times I got the error message by: 1. Opening the workspace. 2. Clicking share in the menu. 3. Clicking "Send file on schedule". 4. Adding the recipient (I am already a recipient, and the person I'm trying to add also used to receive the report until a week ago or so). 5. Choosing a start date and time in the future - next Monday at approx 6.30am (the end date was already set at approx 1 year in the future, so I didn't change that). 6. Clicking "Send file on schedule". 7. Error message appears. Today these exact same steps have worked and it has allowed me to schedule the report successfully. I guess this might have been caused by maintenance or system downtime yesterday maybe?